First of all, I’m sorry if this isn’t the right place, but it felt like the closest category. Not sorry for the following, Wyze has some 'splaining to do here.
So after a week or two of obsessive research, I decided to buy into Wyze as a home monitoring solution. In looking at the options across the board (Ring, Eufy, Tapo, etc.) I felt like Wyze offered the best solution at the best price, and I like that they offer home automation solutions beyond just security.
Flash forward, on Tuesday I bought the home security system kit, 2 v4s, and a battery cam pro. They are all delivered last night. I’d downloaded the app, went to put in my code for the 6-months of monitoring service, and the link provided doesn’t work. Great start! I finally find where I can put in a code, and I get an error saying that I can’t use it because I already have a cam plus subscription… I obviously don’t have anything of the sort, I’ve done nothing beyond giving Wyze my e-mail address at this point. Annoying, but it is what it is. I reached out to Customer Support, and they said they’d have to open a ticket. To replace a promo code… Well, overnight I get a response on that ticket that basically said there isn’t anything they can do, and that I should contact Home Depot to get a replacement code. Upon further clarification, I’m told that the product I bought is so old that the code is expired. So… just replace the code right? Or since prices have changed, maybe give me a new code for 3-months of monitoring as is currently advertised with other retailers outside of Home Depot? Or maybe since Wyze’s own website is offering a home security kit with a year long subscription (equal value - both currently $100 USD) they could even offer me that to makeup for the inconvenience? Nay, I’m told that because Wyze is stocking retailers with expired products, of which I purchased one, I get NOTHING?! Unreal. Shame on this company. Even if they do the right thing at this point, it’s almost beyond comprehension that it’s had to come to me posting on this forum in the first place to get such a simple, small issue figured out. Instead, Wyze seems to be doubling down on their false advertisement.
TL;DR - I bought a product, and in the process of simply trying to use my promotional code and setup a paid subscription, I have already run into a litany of problems that Wyze seems unwilling to fix. If they can’t figure this out by COB today, I’m simply returning all of the equipment I purchased and going to Ring. An error or issue with a promo code is annoying, but it’s obviously not a deal breaker. The customer service response, and lack of a meaningful solution to such a simple problem, absolutely is. If it’s this much of a headache to get this fixed, how awful will it be to get literally anything else from them if I need it?
Ugh. End rant.