Connection Timed Out problem with all Wyze Cameras

Cameras
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Hello All,

I have been a Wyze user for years, I have the below Wyze devices inside and around my home. 1 month ago I mistakenly deleted my Wyze account from my Pixel 7 phone. My account was removed from Wyze altogether and I lost all camera connections to the Wyze App. I reinstalled the Wyze app again to my cell phone but was unable to log in using my Wyze username and password because of the account being deleted from my cell phone. I then created a new account for Wyze, reinstalled the Wyze app back onto my cell phone but still have not been able to connect any of my cameras to the Wyze app. Each time I try to connect any camera device to the Wyze app, all I hear is Connection Timed Out or Network Not Found, even when I am standing right next to the router trying to connect a camera.

I called Wyze Tech Support several times and was told to reset the cameras, make sure 5G is not enabled, remove and reinstall the Wyze app, reset my router and add a new SSID and passkey. I have done all of these and I still can’t get any of my cameras to connect back to he Wyze app on my phone.

Everything was working fine until I mistakenly deleted my Wyze account from my cell phone.

Does anyone have a solution to my problem?

2 x Wyze v2 Cameras
3 x Wyze V3 cameras
1 x Wyze Doorbell Cam V1
1 x Wyze Doorbell Cam V2

Thank you.

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Make sure you’re using the full factory reset procedure, which usually requires holding down the setup button for 10-30 seconds and watching the cameras cycle through certain light patterns. Instructions for each are on their site (can find by googling Wyze v3 factory reset for example).

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Welcome to the Forum, @EBD123! :wave:

That seems like quite an ordeal you’ve been through, and I’m trying to noodle my way through what happened.

What happened when you tried to log into your original Wyze account? Are you still able to log in via the Wyze Web site (like, if you you wanted to check your account profile, previous orders, etc.)? If you can’t log in there, then what happens if you try the “Forgot password?” option?

I realize that you’ve already done a lot of changes (new Wyze account, resets of cameras, changing the SSID and password on your router’s Wi-Fi network), so I don’t blame you if you want to proceed with the new Wyze account, but one concern I have is with your access to any data associated with your original account, so I’d try to gain access to that if possible. Of course, if you do that, then you’ll need to log out of the (new account) Wyze app and log in again with your original credentials.

Having said that, I think it’s important to make one distinction about the advice Wyze Support gave you:

Sometimes people confuse “5G” (fifth-generation cellular network) with “5 GHz” (a frequency used by some Wi-Fi networks), so it’s important to be clear that what you want to do in this case is to make sure your phone is connecting to your router’s 2.4 GHz Wi-Fi SSID when you’re trying to connect your Wyze cameras. There are some Wyze camera models that can connect to 5 GHz Wi-Fi networks, but none of the models you listed are in that group. You want to be sure that your phone is only on the 2.4 GHz Wi-Fi, so you may want to turn off your phone’s mobile data temporarily and disable the 5 GHz Wi-Fi radio/SSID on your router in order to force your phone to use the connection you want. After your Wyze devices are configured, you can re-enable mobile data on your phone and turn the 5GHz radio back on in the router’s settings so that any devices capable of using that (likely your phone) have that available again.

This Help Center article might provide some additional information:

If none of your cameras are permanently mounted, then I’d also start with one that you can take to the router’s physical location (so it has the strongest possible Wi-Fi signal), plug it into power, factory reset the camera (as @dave27 noted), and begin the setup procedure from the beginning as if it’s a brand-new camera—after ensuring that your phone is connected to your router’s 2.4 GHz Wi-Fi network. If you can connect one camera to your network, then repeat the procedure with the others (as much as you can; I imagine you’re not going to un-mount the doorbells and try to wire them to power near your router).

Really, though, if you can still access your previous Wyze account—and if you have meaningful information connected to that account—if it were me, I’d try to reconnect everything to that account.

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Hello,

  • I am sorry, I meant to Type that 5GHz frequency was not enabled.

  • I heled the button down on the Wyze cameras until the amber light became solid

  • and then released it .

  • On the Wyze Doorbell v2, I did he same thing.

I had a Cam Plus subscription, but when I talked to the cs tech, she said I didn’t have the subscription associated with the email address I gave her that I had with my Wyze account for years.

I tried configuring a Wyze v2 and v3 while right next to the router and they both gave me the message, Connection Timed Out.

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No apology is necessary. I just wanted to make sure we were being clear and on the same page.

I don’t have a Cam v2 or a Cam v3, but the Help Center articles indicate that Cam v2 should have a blinking yellow light when it’s been reset and Cam v3 should have a flashing red light when it’s been reset. I wonder if you’re holding the setup button long enough.

There’s something I also wondered about and one of the reasons I was concerned about your giving up access to your original Wyze account:

You didn’t say what happens if you try to log into your original Wyze account (by going through the Wyze Web site in a browser) and/or if you’ve tried using account recovery on the Web. If you have a Cam Plus subscription, then you should also have access to Wyze Web View and be able to access that via a PC Web browser—with your original Wyze account.

If I was spending the money on a Cam Plus subscription, then I’d want to make sure I still had access to that. This may involve another call to Wyze Customer Support or opening a ticket through the Support site. If you can create a ticket and get a ticket number to post here, then it’s possible that one of the @Mavens could assist with getting better resolution to your problem with Wyze Support.

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Yeah, at this level, I would try some of the following:

Make sure to do the following:

  • Clear the app cache (in the app go to the Account Tab → App Settings → Go down to where it says “Cache File Size” and select “Clear” on the right side)
  • Restart your phone.
  • Restart your router (and modem)
  • Restart the Wyze device
  • Now try it again with everything pulling fresh and no potential memory leaks, etc.

Attempt a factory reset and go through setup again.

Then I would potentially try flashing the firmware and going through setup again.

I would also try a different router just to see if that makes a difference for some reason. Worst case scenario you could set a phone to do hotspot connection and try to set up a camera to the hotspot and see if it will connect that way. If it does, the router is the issue.

Make sure you’re using the original cord and adapter that came with the cameras and not a long third party cord that causes low power problems.

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Some cams require a power cycle after the factory reset, so you may have been trying to add them while they were not quite ready after the reset. Sometimes the reset also takes a while, but it shouldn’t be more than a minute or two to complete.

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I asked the CS Tech if I still had the Campus account, however, she couldn’t find one associated with the email address I was using at that time because the account was gone.

I was not able to log back into the account I once had with Wyze, I had to create a new account.

I reset 3 of my Wyze cams with the CS Technician on the phone each time. I held in the button until I received a solid light, then let go and it returned to a flashing light, then I heard, “Ready To Connect” and went through the steps of setting up the cameras again. NOTHING.

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I did one better, I performed a hard reset on the Pixel 7 phone, then reinstalled all of my software again and then logged into the Wyze app and tried to associate my cameras to the Wyze app. I still received the same message, Connections Timed Out

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I’m guessing your cam plus account is still active and possibly the cams are still tied to it somehow, not entirely sure how that works with subscriptions. So potentially even after factory reset, when you try to register it sees the MAC active on that plan that is still lingering somewhere.

Uninstalling the app does not delete your wyze account. Maybe you were using a different email and forgot? Or did you specifically go into the app settings and say “delete account”?

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Yes the power cycle after resetting the cameras were down as well.

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If you definitely did delete your account, is the new one you created using the same email address as before? Maybe that is confusing their system. Try an account with an email address that has never been used with Wyze before, not even as a guest account.

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I should clarify that I meant a factory reset on the camera(s), and then a firmware flash on the camera(s).

Did you try a different router and Hotspot to see if they will connect to that instead?

Try temporarily using a different phone too. That has resolved some things for me in the past.

Related to subscriptions not showing up. Is it possible you ordered through the app, and thus technically your subscription is through Apple/Google and may be showing up through a different email address than the one your Wyze Account uses? I have seen the Apple/Google stores do some weird things like that in the past to some people.

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I didn’t uninstall the app primarily l, went in to the Wyze App and then went to account and then tapped on delete. That is went my problems started.

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Dave

I created a new Wyze account and a new password for the account as well, everything is setup as new.

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I will have to investigate on how to flash my cameras.

I have tried a different router to connect the cameras too and that did not work either.

In my home, I have a 2nd router with a different SSID for guest. The I tried to connect the cameras that wireless via the Wyze app, nut it didn’t work. The 5GHz frequency was turned off on that router as well. I just use 2.4GHz with my home routers.

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Oof. I think this explains where the account settings and subscription went. I just read a Help Center article about that.

I guess @EBD123 really is starting from square one with no going back. :grimacing:

Now this makes more sense:

I think one of the things @carverofchoice mentioned with regard to subscriptions is a good thing to keep in mind going forward:

It’s pretty :face_with_symbols_over_mouth: up, and I’ve read of other Forum users advising to purchase subscriptions only directly through the Wyze Web site.

In both of the Help Center articles I linked previously, it says that after the factory reset, the initiation “process can take up to 5 minutes. It’s rare, but it’s possible.”

This might be helpful:

Someone else on the Forum recently pointed out that many of the instruction sets on that page say “folder” when they should say “file”, so I hope that doesn’t confuse you. If I were doing this, I’d probably start with a single Cam v3 and see how it goes.

I’m not aware of any officially recommended procedure for flashing firmware onto any of the Video Doorbell models.

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Crease, this is very helpful. I will flash the cameras and report back if it worked.

Thank you all for the assistance and the recommendations.

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You’re welcome. It’s frustrating that you’re kind of starting over from scratch at this point, but hopefully something will allow you to get at least one camera back online and maybe you can replicate that procedure with the others.

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Hopefully that works and somehow overwrites something that the factory reset isn’t doing. But I’m having a sneaking suspicion it is related somehow to the MAC addresses already being registered to a Cam Plus subscription (which is now in some sort of limbo state).

Fingers crossed. If not, you’ll have to try to remember how you signed into Wyze originally (Facebook, Google, creating an account, etc). I would think even if you deleted your account, support would be able to find it somehow and potentially delete the subscription or MAC addresses of the cams. But who knows.

Maybe @WyzeLi or @WyzeDesmond knows of a way to search by MAC address and clear them out somewhere (or if my suspicion is even a feasible explanation).