I installed the Wyze Doorbell V2. The camera is working, but it won’t trigger the existing mechanical chime. I double and triple-checked the wiring to make sure everything is connected as described in the installation procedure. One possible cause is a defective chime controller, but that is only a theory. I have no way to confirm that.
In the meantime, I have to use my indoor Wyze camera as a chime, but it is not perfect. Sometimes it misses the doorbell, and other times it rings the Wyze camera with a delay.
I also want to purchase the Wyze wireless chime, but it has been out of stock for some time.
How did you check this? Were you able to do any actual testing, as with a multimeter? Have you confirmed that the chime was actually wired correctly before you started?
I ask that last question because of my own experience with Video Doorbell v2 and Chime Controller, which I purchased a couple of years ago to replace a “dumb” doorbell button and continue to be able to use my home’s built-in mechanical chime. When my Video Doorbell v2 button presses eventually stopped actuating the chime (it worked initially), I discovered in my own troubleshooting that the chime had been wired incorrectly prior to my moving into this home (probably when it was originally installed or when some walls were repainted). The wire coming from the transformer was connected to the chime’s FRONT terminal, and the wire from the doorbell button’s location was connected to the chime’s TRANS terminal. Apparently this doesn’t cause problems with a simple doorbell button, but it does affect the combination of Video Doorbell v2 and Chime Controller when they’re installed.
Because of all that, I recommend confirming the initial wiring of the chime (before beginning the installation of Chime Controller) as a starting point when troubleshooting.
What were you using as a doorbell button prior to installing Video Doorbell v2? Was that working as expected?
How do you have your Video Doorbell v2’s Settings ➜ Chime ➜ Doorbell Chime Type set? Sharing details about that as well as information about your transformer and perhaps a photo of your chime’s wiring (with Chime Controller) might be helpful.
Yeah, it has, unfortunately, and I haven’t seen any indication of when that will be available again. Without a better answer at this point, I recommend signing up for availability notifications, as mentioned in another recent topic.
I tested the connection by installing a new mechanical door chime. With that, I was able to confirm the chime is working with the old doorbell button (without the chime controller). Then I hooked up the new chime with the chime controller and confirmed that the old ring doorbell button is working. The chime doorbell is still unable to trigger the newly installed mechanical chime.
The chime setting on my app was set to “Mechanical”.
I did sign up for notifications on the app when the Wyze wireless chime becomes available, but I believe that is for the US only. I live in Canada.
I’m not sure about that, and I wouldn’t expect your location to matter with e-mail notifications. As an aside, I don’t know why signing up for back-in-stock notifications from the Shop tab within the Wyze app requests an e-mail address, but signing up from Wyze’s Web site in a browser wants a phone number for SMS.
Does that mean you had a Ring video doorbell prior to installing Wyze Video Doorbell v2 and that you had the Ring doorbell camera and Wyze Chime Controller connected to your new chime?
Before Wyze doorbell V2, I had a Ring doorbell with Ring chime. The Wzye doorbell V2 that I bought is the single-camera version, and it does not include a Wyze chime.
I also tried flipping the chime type from mechanical to digital, and it does not make a difference.
I have not contacted support, which I should have, and I will.
I’m trying to make sure I understand the sequence here because I feel like new details are emerging as the topic progresses, so please let me know if/where I’m misunderstanding or getting things wrong.
You started with a Ring Doorbell and Ring Chime, which I believe connect to each other wirelessly. (My only hands-on experience with any Ring Doorbells is pressing the button of a neighbor’s house once.) I don’t know if your Ring Doorbell model was connected to any existing doorbell wiring and powered by a low-voltage AC transformer.
You installed a new mechanical chime, and you were able to actuate that chime by pressing the button on either your old Ring Doorbell or a dumb doorbell button. (I’m really unsure about this part and what testing you’ve done. If you haven’t confirmed that the new mechanical chime is wired correctly, then you should be able to actuate that chime just by touching together the two wires at the doorbell button’s location while there’s power in the system. If doing that doesn’t make your new chime ring, then I’d wonder how you have things connected.)
You then connected Chime Controller to the new mechanical chime…with the Ring Doorbell? That’s what one of your previous statements seems to indicate.
Then maybe you removed the Ring Doorbell and installed Video Doorbell v2. Video Doorbell v2 seems to be receiving power and functioning as expected (camera feed, sending a signal to another Wyze Cam using the “Camera as Chime” feature), except that it’s not actuating the mechanical chime.
I’d still be interested in a photo of your mechanical chime and Chime Controller installation and any other relevant details. At this point, I feel like I don’t have a complete picture of what’s happening with this.
Hopefully Support can be helpful, and my guess is that they’ll probably send you a replacement, but if there’s another issue elsewhere in your system, then I don’t know how useful something like that will be. That’s why I’m so curious about the other elements.
I am not an electrician. 
