I believe the lights as you have described indicates that the device is not connected if memory serves me based on my own previous experience… I accidentally ended up completely factory resetting mine and had to re-add oh so many devices. I hope the above instructions help you before you get that far.
Looking for a light indicator guide but failing at the moment I did find posts in many platforms asking the same with no resolve. I will edit if I find one or maybe I can tag a friend 
@spamoni @carverofchoice
Hitting up the Wyze team on Discord as well.