Just set up my Wyzecam v2 yesterday. Everything seems to working really well except I cannot connect to the live stream when I’m away from the house. I’ll try to connect and it’ll spin forever. Sometimes it’ll stop and I’ll get an error that says something to the effect of power cycle the camera:…

<p style=“padding-left: 30px;”>I too cannot connect remotely. Cameras work fine on both wifi networks at house but impossible to connect remotely over the cell network. As such, changing alert conditions and notifications is also impossible while away from the units. HELP !!!</p>

ok. So I took my old Droid Turbo to the rec center and, although it was slow, was able to connect to the livestream. I then tried my current phone again and was unable to connect. So there must be some problem with the phone I’m using. It’s a Samsung Galaxy S8+ running Android 8.0.0. Any ideas …

aside from meeting the minimum OS requirements (android 5.0), the app should be able to livestream locally and remotely. what version of the wyze app do you have installed on the galaxy s8.

I just downloaded it so I think it’s the most current. App Version 1.3.162

you are correct, that is the latest version. i am unclear whether the issue is specific to the phone (samsung) or customized version of android (8.x), however, can you try to remove and reinstall the wyze app on your s8, keeping an eye out for security prompts requesting access/acknowledgement to mi…

ok. I’ll do that. Thanks for your help.

I’ve had similar issues. I am running 3 Wyzecams and when at home on the WiFi I can connect at least 95% of the time, there are odd times when it won’t, I’ll go to a different camera and back again and it will work. When out and off the WiFi using a really solid 4G connection it often takes a long …

ok. So I uninstalled and reinstalled the app. And it wouldn’t connect. I then decided to just keep trying to connect as I was out and about. And it finally connected to livestream! I continued to try throughout the day yesterday and I’d say I was able to connect about 1 out of every 10 tries. …

thank you for the update, good to hear that you made progress on getting remote Live Stream to work (though intermittently) on the s9. did you also open a ticket with the support team. they may be able to provide additional assistance; i.e. use of routethis to perform diagnostics.

No, I haven’t opened a ticket with the support team. I’ll look into that. Thanks for all your help!

Can't remotely connect to live stream

Cameras

WyzeDongsheng December 1, 2018, 3:18am 25

try this tip see if it helps.

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Can't remotely connect to live stream

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