Mine is currently on 1.0.10
I did tell them of the offline schedules not working, I will let them know yours are not working either, they are going to dive deeper as that is definitely not a connection issue.
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Here’s another log
1004798
Last night the schedule went according to plan, slight rain in the morning, but I let it run anyway
Maybe you can compare the differences and nip this in the bud
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I don’t know if comparing the two will help or not but I sent it up and told them that this was a log after it correctly worked, also gave them the last log when it did not work again to be sure they compared the correct ones.
Here’s another day (last night) where it did not water as scheduled.
1008484
Do you need anymore of these?
Router to sprinkler unit is 16ft away through one wall with windows that generally stay open.
Router to wyze camera in garage, 60ft through 2 walls, no window, and no problem streaming video
@sjs
I have an update on the 1002086 log you sent us. The status on the firmware side showed a good network connection and the records sent by the schedules show they were also appropriately received. They recommend checking the valve connection and the wires if it was not working at that time. I would lean towards looking at the wiring if it was me and look for loose, corroded or possibly breaking wires. Not saying this is the issue, but trying to narrow this down.
I will give them this new log also so they can see what it says.
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1011176
I changed the start time and saved schedule, works as planned
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Any news?
Nothing new yet, we keep looking at the logs sent in.
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So, at this point, I think it’s reasonable to request a refund for the product so that we can can go buy one that actually does what a sprinkler controller is supposed to do. I have given this product over a year to see if you could get it working and was ignored each time, until the last couple weeks when you showed up.
Still, it looks like it’s not a P0 for you guys so…
Thoughts?
I was actually talking to the PM more today. You and @sjs are the only ones that have given logs and the logs show different issues for both of you. Your logs show that the controller is not getting a good wi-fi connection. The logs from @sjs show a good connection and show the controller is receiving the commands.
I know both of you have been trying to get this figured out for quite some time and the PM has said they will issue you both refunds since we cannot get the issues resolved. If you would like a refund please start a support ticket through https://support.wyze.com and give me the ticket number so I can make sure support is aware that the refund is approved.
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Thank you @WyzeJasonJ.
I filled out the support request but the chat dialog did not give me a ticket number. I used my account email address though so perhaps you can find me that way?
Screenshot attached.
@WyzeJasonJ Sent you a direct message 10 days ago but have not heard back.
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Just bought ones of these from Home Depot and have similar issues. Sometimes the schedules run and sometimes they don’t. I really cannot believe this! I have thrown the box away after I set it up, and was not expecting any issue, Now i see this has been a problem for over a year, What a disaster. I shall see if HD will let me return it.
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Good luck John. I wish I could do the same.
This single experience has made me tell everyone I know never to buy Wyze products. I feel so oddly gas-lighted by this company. Wyze, own up to your mistakes and send me a new unit or refund me.
Update: @WyzeJasonJ is quite literally the only human in this whole process that cared to solve the problem and should be commended.
Wyze has sent me a coupon code to order a replacement unit. Here’s to hoping that it works.
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send more logs. thats what they want apparently
ive found it works 2 twice (every other day watering) then i have to go in and re save my watering schedule and it will work again another 2 times
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You are right! 2 times then stops! That’s a really strange quirk. Replacement from Inkbird on the way - they seem to have better reputation.
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Trying to find common ground here: Do you both
- Have multiple schedules throughout a day
- How many zones do you have set up?
- Are you using the “Plus” plan or the basic one?
- Do you have any zones hooked up but disabled?
- Did you set up your schedules in the “Sprinkler” menu or the “Add rule” menu?
My own answers are:
- I have 3 schedules. Morning, mid day, evening.
- I have 7 zones.
- Basic plan.
- I have 3 zones disabled.
- I set my schedules up in the “Sprinkler” menu, but also tried the “Rules” with no success.
@WyzeJasonJ Hoping those questions help your engineering team debug ^^.
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- One active schedule every other day
- 8 zones
- Plus, but I don’t think I pay for it yet
- All zones go
- Sprinkler menu, no rules
I continue to have issues where schedules are skipped with no reason listed. The only reason allowed for skipping is temperature and it was in the 60s low, 80s high.
If this is a cloud issue, why can’t we save our schedules on the device? Why only let one default schedule be saved? I feel like that would solve most people’s issues since it seems everybody is having issues with the cloud
I submitted logs: ID 1053425
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I have never once had the offline schedule work, that should be the backup for any cloud or connectivity issue
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