The camera was not being particularly responsive to Live Stream last week, but it let me do the latest firmware update at the time, and all seemed well after that. It took a three-foot fall last night, It looks fine, but I can’t connect to it via Live Stream now. It is registering events fine and uploading video, and if you reboot it, the Live Stream thumbnail will be up-to-date. If you try to connect via Live Stream, however, it tries to connect and then times out with no error code, just a message that says “Connection failed. Please try: 1. Force close app and retry. 2. Power cycle the camera.” I’ve done both multiple times to no avail.
I’ve reset the camera and went through the setup procedure with no issues. I have two other cameras that aren’t having any issues with Live Stream. I suppose the fall could have actually damaged something internally, but I’d like to try everything possible before replacing it. Any ideas?
During my screwing around with this, I updated the firmware on my Wyze Cam 2. Now that also will no longer connect through Live Stream, though it’s happy to upload events. Yay. I’m going to try to reinstall the firmware on both cameras from an SD card tomorrow after I get one.