So I have bought my first Wyze cam, and am stuck at the scanning QR code part. And yes, I have tried almost everything - read through all the tips, previous posts, faqs, everything. I’m on ios and here’s what I’ve tried:
- Brightness up, brightness down.
- Titled it each way to try and reduce glare, upside down, right way up, you name it.
- In a dark room, in a bright room, in daylight, at night time.
- Phone view is normal, have reduced font size and QR code is definitely fully onscreen
- To be sure, have tried a second iphone (the wife’s) and an ipad, still no joy
- Have screenshot the QR code and emailed it to myself, brought it up on PC to try and scan
- Have printed out the QR code
- Have reset the cam by holding down the setup button for 10+seconds
- Tried it with a SD card in, and without
- Have tried it with the phone/ipad flat and moving the camera, and vice versa with the camera flat and moving the iphone / ipad
I have an Orbi router, and I can’t select the 2.4ghz band be default (it doesn’t let you), but after some googling for people with similar issues I’ve turned the 5ghz band way down to 25% so that it picks up 2.4 band instead, so think that’s right.
At this point, I’m just about to return it for a refund as it just won’t get past the QR code. Surely there should be some manual way to set it up?
If I hear “ready to connect” one more time I’m close to throwing it out the window! I’ve probably spent a good 2-3 hours over 2 days trying to get it to scan.
I don’t think there’s any tips left to try, but in one last case of desperation I’m posting this. Any last minute suggestions? Thanks.