Today I started NOT being able to Download or Share videos. Keep receiving errors like 3302. What is the problem and how do I fix this?
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I have never seen that message, but I wonder what has changed and what troubleshooting steps you’ve already attempted. I’m thinking here of things like
- navigating into Settings and using the Reset Services button
- trying Settings ➜ Restart Camera if that doesn’t work
- navigating from the Home screen to Account ➜ App Settings, then clearing the cache, closing the app, and trying again
- clearing the cache and then logging out of the app, forcing it closed, then re-launching the app, logging back in, and trying again
- clearing the cache, logging out of the app, rebooting the phone, and trying again
- uninstalling/reinstalling the app
Not being an iOS user, I put those in the order of easiest to most extreme, and that’s where I think I’d start with what I know so far. If you’ve already done some of that, then feel free to clue us in. Otherwise, providing some more detail about what you’re attempting and what you’ve already tried might be helpful for community members wanting to provide assistance. This is a totally new problem to me.
Welcome to the Forum, @Sweetie4u47! 
Hi. Thanks for your response. I have tried all your suggestions and nothing works. I am also getting this now, see photo. It worked fine yesterday morning when I added this 4th camera. I have a few videos saved and then in the afternoon the two error messages started.
In addition, when I try to share via text message and it appears like it’s going to work, then the text doesn’t go through. I click on the file and this is what it shows.
Looks like you don’t have enough room either on iCloud or your phone. Try clearing your library.
I would log out from iCloud, reboot the phone and log back in. Let everything re sync. Also re install the Wyze app. Something is telling the app that there is no room where to save the video.
If none of the above works, I would back up the phone and factory reset it and then restore from back up. Make sure to back up any apps and non Apple settings as well.
EDIT: I have a feeling that your Wyze app is corrupted, a fresh copy from the App Store should fix it.
I did delete the app this morning and re-install. That didn’t help. I am in the process of moving all my photos to Google Photos and going to clear the photos from my iphone.
I guess less “destructive” approach. I just tried downloading, saving and sharing a video on my phone and it worked fine which tells me that it is not server related.Hopefully deleting photos from your phone will help.
This looks like a legit issue on Wyze’s end in my opinion with the latest iOS app update. I never had issues downloading before, but now I cannot either. I dont get the same exact error as this creator of this post, but its essentially the same problem. Either my download gets stuck at 99% or it just says ‘Save failed please try again’. See my screenshots.
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I’m experiencing the exact same problem as you described. I recall trying to download an event recently, but it failed. Didn’t think too much of it at the time, but trying to download and/or share another event this morning and the same thing is happening with multiple events and cameras. Tried restarting cameras, deleting app cache, logging out/into app, but no luck.
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I am having the same problem that just started today. I downloaded a video Thursday successfully. Hangs up downloading, have to cancel to get out of it the it says failed when trying again. App needs an update for this bug.
I started having the same problem with my iphone this morning. 54-second clip of two skunks fighting and I can’t share it, dang! iPhone 13mini, iOS 18.5, hangs on downloading. Tried 2 networks. I have plenty of iCloud storage space (60GB).
I just checked and was able to download a couple of random events. I don’t know when the download function began working again for me, but I know I’ve done an iOS update and at least one Wyze app update since first experiencing the issue.
If you have an SD card in the camera, a workaround I used was to go to the SD card from the event video and use the ‘record’ function to save to your phone.
If you can get it sorted out, please post the skunk fight. I’d like to see that!
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I am having the same problem, Downloading just hangs or once in a while says it failed. I was able to download one video from that camera but not another one that was recorded within a minute or two later. It plays fine but I cannot share it.
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Exact same issue for me. Haven’t needed to download a clip in awhile but I’ve tried several times today and it just stops at 99%.
I’m having the same problem on my iPhone and iPad, However, it’s not across the board. Every now and again, I’d say less than 10% of the time, the event downloads successfully. I can’t find a pattern, even within a specific camera. I’ve tried to determine if this has to do with video length (nope), camera type (nope). I have no idea what to do at this point.
In an emergency (say, someone committing a crime), I can view events on the web at Wyze Web Events. I’d go full-screen on my monitor and video the screen with my phone. So there’s that workaround in the worst possible case scenario. But seriously?
I hate to sound like a broken record, but that looks like bandwidth issue to me.
Welcome to the forum @PfDan 
Thanks, habib! I’ve run Speedtest to confirm any download/upload issues with my network, and that looks good. Do you know how I could test for possible bandwidth issues? (Speedtest: 133mbps down/35.4mbps up just now.)
When I say bandwidth I don’t mean internet speeds only, also internal WiFi congestion could be a factor. Number of devices fighting for 2.4GHz space, outside interference such Bluetooth devices, microwaves, cordless phones, your neighbours… to many variables to pinpoint. From my own experience, all my issues went away when I ditched ISP supplied modem and router. Try changing channels on your router if it’s an older one, Stay on 1, 6 or 12. IF it’s fairly new router Auto should be fine but I would change them just in case and see what happens.
Also, what type of internet do you have? Cable, wireless, DSL, fibre… ?