I purchased my own Netgear router less than four years ago.
I’ve been pretty good about monitoring attached devices. I did so just now, and there are no new devices there. On my 2.4GHz network, same security cameras, Wyze cams, smartplugs, etc. I changed the channel from “auto” to 1, then 6, then 11, and that didn’t solve my issue.
The only connected Bluetooth device is my Apple Watch. No phones other than my iPhone.
I’ve had zero issue with any of the other 2.4GHz items connected to my network. My Wyze cams load quickly and I can view events for all cams without any problems, No issues other than the event download functionality.
Other than Wyze reviewing the event logs I submitted, I can’t definitively know what the real issue is. If I got an error code, as some other folks on this thread have, at least I’d have a starting point to investigate. But the download progress bar goes to about 99%, then just hangs. It’s not as though the download is crawling–the progress bar zips along…then nothing.
Sigh. I appreciate your efforts to help this stranger. I put in a ticket to Wyze and talked to a rep. They have the logs I sent, but the confirmation email I got states “You will not receive a response from our support team.” I guess that means that I’ll have to call back with my ticket number at some point to see if they have any information that can help.
Al the above tells me that my theory hold no water. At least we know it is not your network.
Even if and when you call you will not get an answer. Wyze engineers don’t talk to customer support. I’m guessing if the issue is with Wyze and they fix it, you will not hear from them. It will just get fixed and it will work, or not.
That’s because the log and ticket systems are separate. Especially for issues that can be reproduced, I generally recommend submitting a log from the app after experiencing an issue and then opening a ticket that specifically references the Log ID. This maybe provides some additional context:
I don’t use iOS, so I haven’t experienced this particular issue and won’t be very useful in providing guidance, but I wanted to shed some light on the confirmation message you noted.