I have two cameras that have been working fine for a couple of months, both were assigned to my Cam+ unlimited plan. Today I opened the app to see I was being to offered to upgrade to Cam+ and neither camera had the Cam+ features.
I made sure firmware was current on both, restarted the app, then went to the web portal and can’t see the live feed for either camera anymore either. My Cam+ subscription is still listed with both cameras assigned to it. I tried to remove and re-add them, but now get a message “An error occurred while assigning your camera(s) to your plan.”
I haven’t messed with any settings prior to this, not sure what’s going on.
What did customer service tell you about this issue? Have they responded yet? I am guessing they will first walk you through doing some verifications.
If this were happening to me, I would first try clearing the cache from the app (Account tab → App Settings → Cache File Size → Clear)
Then I would try removing and re-adding the cameras to the subscription, then go into the camera settings and check each setting again and see if that fixes it.
I haven’t heard from customer service yet. I did clear the cache on the app, restarted both cameras, logged out and back into the app. Still didn’t fix it. I logged into the web portal and tried removing both cameras from my Cam+ plan, but when I tried to re-add them I get the message "An error occurred while assigning your camera(s) to your plan.”
Alright, keep us updated on what support tells you so we can make sure you get taken care of, but generally we need to let support go through the normal, proper routine first.
It’s still happening cam+ often forgets that ALL my cams are on the plan I’ve lost faith in wyze and now have a lorex system that is 100% reliable. No support tickets required, no wasting time in discussions, no troubleshooting, it just works.