Camera playback time sync off.by 30 minutes. Time zone UTC -330

[jonmorgan]

I currently own 30 Cameras on 3 different properties
V3, V4, OG mostly v3, and a couple V4 and Og.

I am in NST time zone UTC -330 Newfoundland time zone.
This is a unique time zone in North America.

All camera are out of sync for playback and every minute as playback crosses to the next minute it jumps 30 minutes.

I see other users with the same issue in Nfld. Assuming it’s a software issue as these all worked great until the last 6 months or so.
I find it nearly imposssible to navigate playback of video. I have buildings out of town and playback is critical for me.
All cameras have an SD card. All have updated software per model and as well current versions of the app.

Is there a target for repair of this in upcoming software updates.

It would be sad to change out to another camera network as this stage as the Wyze system has worked so very well for my needs. I have sold all my friends and relatives on this brand and they all are pleased except for this new glitch.

Please respond with corrective measures timeline.

Jon Morgan

[habib]

Welcome to the forum, just so you know this is a user to user forum, no active Wyze employees here. You can search the forum for possible solutions or you can reach out to customers service.

[towelkingdom]

Have you attempted to resync the time in each cameras settings?

Any other troubleshooting steps you’ve tried?

[habib]

@towelkingdom

Have you attempted to resync the time in each cameras settings?

I don’t think that will help as the OP is in a non standard time zone. Wyze needs to program the non standard time zones in the app.

[jonmorgan]

All camera have been time synced multiple times. All cameras have been power cycled off. Disconnected from power and turned on and off in the app.
I have both android and iOS devices up to date software. It’s the same result regardless.

[ssummerlin]

@habib

I don’t think that will help as the OP is in a non standard time zone. Wyze needs to program the non standard time zones in the app.

Wow. I have never lived in or traveled through a non-standard time zone. (Been to Goose Bay for just a short layover. I need to plan a trip.)

I thought that the cams got their time from cellphone Wyze app (I do see your point.)? I remember people complaining about different zones when they travel outside of their home time zone when accessing their home cams. I guess the cellphone syncs correctly due to the nearby tower.

[dave27]

NTP which I’m guessing the cams use (they don’t contact the app, they contact NTP directly as far as I can tell) just returns GMT. You need to have the offset (time zone) in there as well. Sounds like they’re missing the 3.5 hour non standard one.

I’m guessing the time zone probably is grabbed from the app when you set the cam up, but not the time itself.

[Crease]

Welcome to the Forum, @jonmorgan!

The discussion here seems potentially relevant to some existing Wishlist topics:

Multiple location tag in app

We are using Wyze door locks at two different properties. It would be great if I could tag the door locks to the property address along with cameras and security system in the Wyze app, similar to the Google NEST app.

Time Zone Control

Would be great if the app had time zone control. I use the cameras and smart outlets in a different time zone from where I live. When I want to adjust things in the other time zone, it defaults to the time zone the app is in on my phone rather than the time zone that the device is in. This is confusing and requires changing times when I travel or offsetting rather than just selecting the time zone you want to use for the control. This is particularly confusing when using sunset or sunrise an…

Set device time zones, update from time server

Please consider having an option to define the cameras timezone so that when we view our cameras from another timezone we are not prompted to sync the time. I know we can dismiss the prompt but it is really annoying to those of us who travel a lot.

If any or all of those resonate, please visit those topics to Vote above the initial post and add your use cases in the comments!

I don’t have the off-by-30-minutes time zone issue that you do, but I’ve experienced other geography/time-based issues with Wyze devices and services that have me baffled and wondering why they haven’t been addressed. The problem you describe can’t be completely unique, so I hope Wyze will choose and implement a workable solution for you and others.

[Seapup]

@jonmorgan

Assuming it’s a software issue as these all worked great until the last 6 months or so.

Wondering if you’ve logged into your router and checked the local time and time zone settings yet.

[habib]

@ssummerlin

Wow. I have never lived in or traveled through a non-standard time zone. (Been to Goose Bay for just a short layover. I need to plan a trip.)

Quite a few places have the half hour offset, of the top of the head India, some parts of Australia and Iran come to mind.

[Seapup]

Nepal is GMT+5:45.

[ssummerlin]

@habib

Quite a few places have the half hour offset, of the top of the head India, some parts of Australia and Iran come to mind.

Yes. I know that. I remember patching the Microsoft servers for time zone changes. They happen more than I previously realized.

Just never been to a non-standard tz before.

I don’t ever plan to go to any of those places anytime soon. Only visited the main land of Newfoundland once, not the island.

Still curious about NTP (Network Time Protocol).

[p2788deal]

@ssummerlin

NTP (Network Time Protocol).

I don’t think it’s a problem with ntp, I suspect Wyze is storing the time zone incorrectly.

[ssummerlin]

@p2788deal

I don’t think it’s a problem with ntp, I suspect Wyze is storing the time zone incorrectly.

Could be, but I remain curious.

[jonmorgan]

There are 3 properties in 3 different towns on 3 different wireless networks.
All cameras show the correct local time zone which is the same UTC -330
All camera sync to correct time zone and show the correct time on all. All cameras have micro SD cards.
It’s only the playback of recordings from each camera that has the issue. Pick any recording section from any camera and the recording plays back however when it crosses to the next minute from any recording piece, the playback jumps back 30 minutes, then plays that minute and when crosses the minute and jumps ahead 30 minutes to the original chosen plus the minute elapsed while it was on the previous 30 minute offset.
Also if the recordings times are erratic meaning they were from motion activation then the jump can be more than 30 minutes. Or the closest to it.
Pretty irritating.

[dave27]

If the time is displayed correctly but only playback is affected sounds like some form of bug.

Have you tried formatting the SD card in the app? Perhaps some folder structure that got set up initially, before the cams got their offset, is causing confusion. Long shot, but worth a shot. Playback issues are frequently due to SD card problems, but yours does sound like a bit too much to be coincidence.