Seriously hard to believe. Today I used the latest iOS beta app to batch install beta firmware 220.127.116.1168 (at least I think that is the version) on 6 (six) V3 Pros that have worked for the last month without issue. ALL SIX can no longer connect to the LAN. I have no other problems with any other Wyze cams or devices.
As a test, I reset a V3 Pro camera, deleted the cache in the beta app, force closed the app and even deleted the devices in my DHCP server. Yes, everything is on 2.4G WIFI. When I try to reinstall/reconnect the V3 Pro, it gets to connecting to the WIFI and says “Unable to connect to local area network”. I tried several times. Same issue. I tried the same thing using the release app as well, with the same results.
If I take a brand new V3 Pro out of the box, it connects just fine and updates to the latest release firmware 18.104.22.16810.
I chose to do beta testing with Wyze ( I test with 5 other HA companies). I get it that stuff happens, but with Wyze its different. No only was the telephone support group completely ill equipped to help, but there is evidently no V3 PRO firmware file available (or procedure) for flashing the production firmware via SDCARD. Unbelievable. This is Beta testing, not Alpha testing.
I have been a Wyze user and Beta tester since day 1. Support from Wyze has always been marginal, but this is the worst I have seen it.
My only option now is to return all 6 cams … I guess if that is even possible.
Beware of the latest BETA firmware for V3 CAM PRO.
For whatever it’s worth, both of my V3 Pro cameras updated to 22.214.171.12468 just fine. I did them separately from the camera rather than the bulk firmware update page because only one camera was in WiFi range when I did the first one ( the other camera was in my truck at work). The truck dashcam was updated fine after I got home.
Correct. I am pretty sure this issue has nothing to do with one’s access point or router. I use enterprise wifi 6 access points and a Windows Server for DHCP. Whatever might be corrupt is on the cam side. The V3 Pro’s have worked flawlessly for two months until this update and new V3 Pros without the update connect just fine. We need the firmware image so the cams can be downgraded to the last working firmware or beta firmware.
Well if i recall you can only go up in firmware and not downalso do you have 2 SSID setup 1 for the 2.4 and 1 for the 5GHz if not theres been an issue useing a single SSID and its up to the device to choose which one to use
Great detective work! Not sure who figured out the issue was/is WPA for the cam 3 pros, but kudos!!
I don’t think I want to reduce the level of security on my LAN AP’s to test (as I have WPA3 devices), but I will set up a test network and try to confirm. Based on the comments, I am assuming, where possible, this firmware is trying to use WPA3, but fails.
If it is just a WPA issue, I hope it is acknowledged by WYZE and addressed quickly with a new beta firmware or the ability to load old firmware’s with an SDCard. I’d like to also hear more about what they are thinking with WPA3.
I see that the 3468 beta is nolonger being pushed to beta enabled cams. That is good.
Support was pretty adament that there were no procedures for either loading firmware on the V3 Pro using SDCard or a file for downloading the image. Can you send the procedure if different from the V3 and/or point me/us in the direction of the 3210 release firmware file for the V3 Pro?
This is Beta Firmware actively being tested by users who have willingly volunteered to test it. Since it is test firmware and not Production Release Firmware, Customer Support isn’t going to have any visibility of issues or remedies for problems. Beta testers should already be familiar with reversion protocols.
There is no way to load Beta Firmware by SD Flash unless Wyze specifically provides it in special circumstances. Production firmware, however, is always available for download on the Wyze Support Website.
The link I already provided in my last post does that.
I thought Wyze was a great company as I have many V3 cameras. I bought 6 V3 Pro’s. I wasted so much time with support and horrible e mail solutions. A loop of nothingness from Wyze. I am so DISQUESTED with Wyze company! I will NEVER trust them again! The worst customer experience of my life! Just HORRIBLE!