I have a Plus subscription assigned to one v3 camera. Under Event Recording I have “Detects Motion” set to on. However, I notice periodically that no events are being caught and when I go back and check the “Detects Motion” setting it has turned off. Here are some things I’ve checked and tried:
Deleted Schedules (I had 1 schedule that was assigned to a different camera, but deleted it to be safe)
Cleared App cache
Uninstalled and re-installed app
Unassigned and re-assigned the Plus service to the camera
Confirmed the latest app and firmware are installed
Really frustrating to pay for Plus and then have the camera inconsistently record. Chatting with support has not been helpful. Anyone have similar issues with a successful resolution?
I have CamPlus on 10 Cam V3, 1 Video Doorbell V1, and 1 PanCam V1.
My CamPlus motion events and AI Events are quite stable and only experienced an issue with Event Recording settings reverting once. That was immediately after I did an App update.
Now, with my system stable and operating, I am quite militant about allowing updates.
Did you update the Firmware or App recently? Is this cam shared with anyone? Any Rules set?
I have my cams set to record all motion, but I have notifications for all motion off and I have also filtered out all motion events on my Events Tab. I have my cams also set to various combinations of Smart AI Event recording with notifications on for these. These are the only ones I see in the events tab.
I know you said that the Event Recording\Detects Motion toggle reverts to off, so it probably isn’t this, but be sure you have your notifications on and your Events Tab filters set to show that cam and motion events.
Sadly, this is not an option on the V3. It does exist for the Doorbell and PanCam, and possibly other cams …but not the V3.
Thanks for the reply, but yes- firmware and app are up to date. And it isn’t an
event filtering issue because the event recording just turns off without me changing the setting.
Understood. Not sure what could be causing that. I’m not using the latest app or FW because of the constant random issues Wyze has been introducing with every iteration. They are so much more talented at instability than innovation.
I’m also having this problem on 4 cameras with Cam Plus. I joined the forum to look for help. fixed I’d set some rules up in IFTTT to switch detection off(!)
I have had the same issue, which I may have fixed by doing all the same items you mentioned, also.
I’m still having an issue with 2 Cam V3’s turning OFF randomly! Just this morning I checked them and they both had been turned off during the night. I leave them on constantly unless work is being done outside that will trigger them too much. Checking constantly to make sure they are on shouldn’t be needed. It’s very frustrating.
Are these cams turning off (grey circle OFF in home screen) or offline with the cloud icon?
I have a bunch of V3 running 24\7 for over a year and never had any turn off all by themselves. Offline yes, but Off no.
Are the cams shared? Do you have any schedules or rules running that would action the cam power? Are the cams used with any digital assistant platform that could action the power?
I have 2 linked together with a Rule. They show grey circle OFF if both cameras have turned off. Otherwise it shows ON and one camera may be off after I click through.
They are connected to my Wi-Fi, use Cam Plus, are not scheduled, and that’s it as far as I know.
It sounds like you have your two cams Grouped together in a Group. Rules are the pencil n the top right and use triggers and actions for automation.
But yes, so long as one of the cams is On within the Group, the power indicator will also be on for the Group. Rather than that circle being a status indicator, it is more of an On/Off button to press for all cams within the group.
This is a limitation of the current App UI and isn’t very informative at all. If one or more of the cams is Off, the indicator should turn Orange with text indicating that some are on and some are off. If some are offline, it should turn Yellow with a warning triangle. Perhaps this warrants a new entry for the Wishlist.
Since you don’t have any rules built (shortcut buttons, scheduled times off/on, automated device triggers/actions, GPS location triggers) and the cams are not shared with anyone else who might toggle them, there shouldn’t be a reason for them to shut off.
I have read in the forums that some have suspected a cam overheating might shut itself off, but I don’t have any experience with that or how the power regulation logic is programmed in the IC.
Some things that you might try in order to troubleshoot the shutoff issues:
use a uSD card inserted into the cam to pinpoint the shut off time to see if this is happening at a specific time and how often. Set the uSD recording to continuous. When you find that the cam has shut down, power it back on and go to the uSD footage and see the instant it stopped recording.
Take the cams out of the group and put them on your main page temporarily to monitor their power status. In the main page, the on/off should be accurate for the cam.
Once you find out if it is one cam or the other shutting off, move it to see if a new location makes it act differently. Perhaps swap it out with a cam you know doesn’t shut off.
Welcome to the Wyze User Community Forum @cptnler.
I have a lot of V3 cams in use for a very long time, the Event Recording has never shut down randomly. It has, on occasion, been reset due to a firmware update, but never a random toggle. Most of the problems experienced with event recording are because users have something in the app set to do this. Things like Rules with schedules or triggers that will turn off Event recording or filters in their events page that fail to show the events that are uploading. There are times though when a service outage or internet\wifi failure will prevent event uploads even though the cam is on and the settings are correct.
I have this exact same issue currently, and I’ve opened a ticket with support. It happens randomly, and then rebooting the camera turns the events back on. Was it ever fixed for you?
I followed the steps they suggested exactly, and it worked.
I had added cameras and the doorbell over a few years, had also changed to a different wifi extender. At some point in all of this, the self drop off began.
I don’t remember exactly what the problem was, but it may have been that one of the newer cameras had been setup to use the 5G wifi connection rather than the 2G. The Wyze cameras only use 2G.
Unfortunately the only way you know if the problem is fixed is to wait and see what happens, or in our cases what doesn’t happen.
Suddenly I’m having the problem of the original post…event recording is getting disabled/turned off for some of my cameras. I have a group of inside cameras that I “power off” during the day and then turn them on late at night. It seems for some reason this may be disabling motion. I need to gather some specifics on the cameras, but they are all V2s. I also started noticing that my rules to power them on and off are failing on some of the cameras, which the rule history lists as offline. However, when they come back on there isn’t any notice of a rule failure. Also, the rules don’t fail consistently. Oh, and just for fun, they all connect to a Wyze Mesh router setup.
I can’t seem to communicate the problem in a way the agents understand, much less get them to raise the issue internally.
It is insanely frustrating because I am paying for a premium service so I can review recorded events, but the cameras spontaneously disable event recording.
Despite having reported this issue many times across many firmware and app versions, we start out with this frustrating copy and paste from their template:
Could you please attempt the following steps?
Ensure that the app is up to date.
Confirm that the device firmware version is current.
Log out and log back into the app.
If the issue persists, force close the Wyze app and restart your device.
Change the internet source from Wi-Fi to mobile data.
Kindly send us an App log so that we can forward this to our Engineering team.
Reproduce the issue, if possible.
Can’t. It happens at random. Wait long enough (weeks? Months?), and it’ll happen spontaneously.
I am sorry you are having an issue. I can take your ticket number and get it to a support manager, but I don’t think that will do much for the issue you are having. Can you walk me through what is exactly happening and the next time it does happen get me a log from the camera it happens to and I will take it straight to the engineers to see if we can figure out why.
A camera will stop recording events. Period. Full stop. That’s it.
Nobody makes any configuration changes. You’ll just see events up to a certain point in time and then nothing after that point.
When you enter the “Event Recording” settings page for the affected camera, you’ll see that the configuration “Record Motion Events” is off. Nobody turned this off. This setting becomes spontaneously disabled. If I don’t look at the event history for a particular camera and notice the bug has occurred, it will stay off indefinitely.
I honestly have no idea if it’s your app, your firmware… I don’t know if the trigger is an incomplete message sent between the two. I don’t know your internals and cannot begin to guess.
But the fact of the matter is other users in this thread have observed this behavior. I have repeatedly observed this behavior. I have repeatedly reported it.
A bug in your software is causing huge gaps in my event recording history. And I am paying a subscription to you in order to have that event recording history. You are not delivering the service I’m paying for, and your staff don’t seem interested in getting to the bottom of it.
Perhaps this warrants a new entry for the