I noticed I was getting far fewer events recorded lately, so I went in to check settings on all my cameras. I found that all the cameras which have the settings “All Motion Events” (vs. “Smart Dectection Events”) in the event recording settings were set to Smart Detection Events, which is not what I want.
I was able to change my V3, PanV3, and OG cams to “All Motion Events,” back out of the setting, go back in and find that setting was retained. My V2 and PanV2s, though will NOT keep the 'All Motion Events" setting after backing out and going back in. Tested dozens of times with multiple phones. Very frustrating and time wasting. I have CamPlus Unlimited and an SD card in every cam, all latest firmware, but not continuous recording, I only want motion events recorded.
Can anyone else confirm this with their equipment? Thanks
Video of this happening
Exact some issue here!
I’m having the same exact issue on all V2 cams. V3 & 4 ones are working as normal. Did you figure out a fix? I have a ticket in right now with them over it.
Was your ticket resolved?
Sorry to hear.
All I use on my v2, v3 and v4 cams are motion events only. I don’t use any subscriptions. All cams have a micro SD.
I’ve been having the same thing. I was getting motion notifications and recordings for a short while after camera setup, then everything stopped. I can’t get the All Motion Events to stick, unless I remove Cam Plus from my device.
Now, with Cam Plus off and all settings as they should be, I’m still not getting any recordings or notifications.
This has happened to be often with each version of camera I have purchased. The software just sucks! Wyze will say it’s our router, which is just not true! I often have issues when trying to correct the recorded event tag that their AI got wrong and it won’t let me. Other times I can’t even delete a recorded event. Once I even had to close and open the app at least 5 times to get it to work. Now with this new app, all the issue are 10x worse!
Wyze needs to stop releasing new products so quickly and focus those resources on fixing their software PRIOR to releasing it to us.
I had 6 of my 7 V2 cams stop sending notifications. The only fix I found that actually worked was to completely delete the camera and go thru the new camera setup process again, once I did that the notifications started working again. My theory if that something on the backend was borked by Wyze’s constant changes to the subscription model and its various settings. By adding the camera back as a new camera the borked setting gets set right.
Try it with one of your V2 cameras and see if that changes anything.
Same issue still identified in September. Hoping there’s a workaround or fix in the works without having to delete and re-add cameras.
Wyze needs to improve regression testing for existing functions.
Just had this same issue. Any ETA on a fix? It’s been awhile.
I’m having same issue as well. And I checked that the firmware was up to date. Turned off each camera using the off button, and disconnected and reconnected the base station from the router. It worked for 24 hrs and stopped working again…The only way I get it to work is by leaving the livestream on in my phone
Same issue now on 7 of my Cameras - I have had 3 support tickets closed with no resolution.