Cam Plus assigned to cameras but not recording longer videos

[Seapup]

@SlabSlayer

I am sure someone will correct me if I am remembering this incorrectly, but I recall all Sound Events being a standard 12s upload regardless of the subscription.

SlabSlayer hit the nail on the head.

@NeilB

Given all of this, I’m especially confused as to why I’m being prompted to join Cam Plus.

There is no problem with your account or cam. The “problem” is that Cam Plus does not support Sound Events. If you look at your excellent examples in your 1st post, your events are being triggered by sound. Unfortunately, back-to-back sound events are limited to 12-second clips with a 5-minute cooldown regardless of subscription. The Cam Plus ad is being incorrectly displayed causing confusion for Cam Plus subscribers. I think a motion detection event resets the cooldown, but I’m not positive. Please comment on and/or vote for this wishlist request to show your support for removing the restrictions on sound events:

Remove cooldown on sound events only

I do have cam plus and i have cameras up in the kids room and i have them pointed away from their general areas so we can be aware of who they’re talking to or what they are saying but the sound only events still have a 5m cooldown and 12 sec recording. If we could get continuous sound only events that would be a huge help! Or the outdoor cam has options to select how long events are recorded and the cooldown. That selection on the normal indoor cams would be awesome!