When I went to the app today (iOS) it said there were updates available for all four cameras and the basestation. The cameras updated but the basestation did not. It is now inaccessible (and, therefore, so are the cameras). I’ve got a solid yellow light. Wyze Customer Service has been unhelpful. …

Yes, I have had nothing but trouble with the new firmware. Wyze customer service is very very very very very bad. I would call it a joke but that is a compliment. You need to down load an old firmware to a computer than flash a sd card & install that on to camera & base. It is hard. I am affraid to…

can you please dm me the mac id of your new base station? I’d also like your bricked base station back with a prepaid shipping label, could you also send me the support ticket that you contacted our support team?

I’m so sorry about the bad support experience! I’d love to help with your issue if you could troubleshoot it with me or I can contact our support to send you a replacement unit and bring back the bricked unit for analysis.

I reverted back to previous firmware version and reconnected to my outdoor camera. Please let me know when you fix the current version of firmware. Thanks, Richard

Hi @craig.camelio , I’m so sorry about the delayed response in support! If your issue is not resolved, i’d love to help you with it if you could send me either your support ticket id or dm me the MAC ID of the new base station.

Hi Richard, in order to understand the issue, you tried the following steps and your outdoor cameras were not able to connected to the base station, is that right? update both base station and WCO to latest firmware 4.16.1.22 and 4.17.1.52. wait for 5 mins for the outdoor camera to reconnect to ba…

WyzeLi, I posted earlier as jef3680 and was having the exact same issue. My camera is and was on software version 4.17,1.52. After updating the base station to 4.16.1.22 the camera would not connect. I waited longer than 5 minutes. I reverted the base station back to 4.16.1.14 per provided inst…

Yes that is correct. I waited over an hour.

Hi @jef3680 , thanks for the info. When you updated the base to .22 and WCO to .52 firmware, and found out the camera wouldn’t connect, did you try flipping the switch on the back of the camera at all? If so, did that help at all? If possible, could you help us collect some firmware logs so we can l…

Hi @imrockker , thank you for the info! Would you mind collecting some additional info for us to troubleshoot? I’ve posted the instruction in this thread.

Cam Outdoor Basestation Failed During Update

Power & Lighting

towelkingdom April 26, 2022, 5:13pm 55

If your base station bricked due to the update, contact support and they are supposed to replace it for you.

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Cam Outdoor Basestation Failed During Update

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