Outdoor base station beta update

So, the update messed up the base station (as stated above), haven’t had a chance to contact support yet… But I noticed something interesting:

  1. the base station doesn’t appear connected.

  2. love view of the outdoor cams does not work

  3. HOWEVER I’m still getting event recordings and notifications from the outdoor cameras.

I’m having the same issues. I just installed my outdoor cam with supplied base station. I have had it up and running with no issues until tonight when I was prompted to Update the Firmware (even though I did that last night) and now after updating my outdoor camera keeps going offline. I have had to reconnect it to my base station several times and have to sync it as many times but it keeps getting disconnected from the base station.
EXTREMELY FRUSTRATING. Just bought and spent several hours setting up. What should I do? I’m tempted to return everything and cancel my home monitoring service. Please help.

I experienced the same problem running your versions. I fixed it by flipping the cam switch off, pulling the Ethernet cable from the base station, pulling the power plug from the base station, plugging Ethernet cable back in, powering up the base and turning cam back on. But the problem resurfaced after a few days. The problem disappeared running base firmware, but that’s been halted/pulled, which is a shame as it’s part 2 of 2. You are running part 1 of 2 on your base.

You may want to give the latest beta version ( for the base station a try if it’s available.


Has there been any updates to this? Same issue but because I’m a new user I’m limited to posting.

And …

Hi all, I’m really sorry about the issue. There was an issue spotted in our firmware update server, which caused base stations to skip a mandatory firmware package and became unresponsive. Please contact Wyze support for a base station replacement.

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Scratch that… starting to see the same issues with Base Station firmware :confused:

Am I understanding correctly; the Base Stations are now bricked and Wyze will be sending us new ones?

That’s what it sounds like to me. I need to call soon, myself.

WCO cams fail to connect to live stream (error code -68) requiring a base station powercycle. Powercycling base station fixes problem only temporarily… problem resurfaces over a 12-24 hour period. During the period when connecting to live stream isn’t possible, events are captured, uploaded to the cloud and event notifications are received.

Wyze app for Android beta 2.30.0 (b126)
WCO cam production firmware:
WCO base station beta firmware:

The same issue appears under iOS using production app 2.29.2 (a3), but error code is 20049.

Log ID (submitted from beta Android app): 538615

@WyzeLi… I have 3 base stations loaded with beta firmware: Rather than obtaining replacements, can’t I just reflash with an older version such as production Or even older and run incremental follow-ups? My base stations are not bricked.


What is the status light on yours? Mine was yellow, and was completely non functional. I believe the sd card flashing is handled by the firmware, so if it’s bricked it’s bricked… maybe your issue was diffrent from mine?

Mine was just like yours KyGuy2002. Solid yellow light, nonfunctional. Wyze got me to delete it from my app, then told me to readd it, but it would never register any internet. Nor would it create it’s own.

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The light on my hubs running beta are normal, solid blue the entire time. My hubs aren’t bricked. I can powercycle them, apply updates or reflash.

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Curious, how is your Base Station connected? Mine is Ethernet connected and so far, have not experienced the same issue. I am on the Base and WCO versions as you are,

The only other difference is that my App got the latest patch which moved me back to the latest prod version…

For the base stations running beta, two are connected via Ethernet, one is connected via WiFi. When the problem exists, the app erroneously shows the base station that is connected via WiFi as connected via Ethernet.

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Very weird, when I attempted the upgrade, the base never came back online, and the app still said it wanted to update. It couldn’t obv because the base was offline.

Aye, you have now bricked your base. Contact support

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Base Station and include important security-related updates, reflashing to an earlier version than will make the device unresponsive and stuck in solid yellow light so I don’t recommend doing so. We’re looking into your issue. Does the camera connect properly if you take them out of the camera group?


Due to an error on our firmware update server, it caused base stations to skip a mandatory firmware package ( and became unresponsive if updating to from in the bulk firmware update page. It’s now fixed but please contact support if your base stations are stuck at solid yellow light.


I have grouped WCO cams and also ungrouped WCO cams. All exhibit the same behavior under

No worries… I’m not flashing back to an older version… I was just wondering :+1:.

My cams are not bricked. The base stations running require a powercycle every 12-24 hours.