I’m having the same issues. I just installed my outdoor cam with supplied base station. I have had it up and running with no issues until tonight when I was prompted to Update the Firmware (even though I did that last night) and now after updating my outdoor camera keeps going offline. I have had to reconnect it to my base station several times and have to sync it as many times but it keeps getting disconnected from the base station.
EXTREMELY FRUSTRATING. Just bought and spent several hours setting up. What should I do? I’m tempted to return everything and cancel my home monitoring service. Please help.
I experienced the same problem running your versions. I fixed it by flipping the cam switch off, pulling the Ethernet cable from the base station, pulling the power plug from the base station, plugging Ethernet cable back in, powering up the base and turning cam back on. But the problem resurfaced after a few days. The problem disappeared running base firmware 18.104.22.168, but that’s been halted/pulled, which is a shame as it’s part 2 of 2. You are running part 1 of 2 on your base.
You may want to give the latest beta version (22.214.171.124) for the base station a try if it’s available.
Hi all, I’m really sorry about the issue. There was an issue spotted in our firmware update server, which caused base stations to skip a mandatory firmware package and became unresponsive. Please contact Wyze support for a base station replacement.
WCO cams fail to connect to live stream (error code -68) requiring a base station powercycle. Powercycling base station fixes problem only temporarily… problem resurfaces over a 12-24 hour period. During the period when connecting to live stream isn’t possible, events are captured, uploaded to the cloud and event notifications are received.
Wyze app for Android beta 2.30.0 (b126)
WCO cam production firmware: 126.96.36.199
WCO base station beta firmware: 188.8.131.52
The same issue appears under iOS using production app 2.29.2 (a3), but error code is 20049.
@WyzeLi… I have 3 base stations loaded with beta firmware: 184.108.40.206. Rather than obtaining replacements, can’t I just reflash with an older version such as production 220.127.116.11? Or even older 18.104.22.168 and run incremental follow-ups? My base stations are not bricked.
What is the status light on yours? Mine was yellow, and was completely non functional. I believe the sd card flashing is handled by the firmware, so if it’s bricked it’s bricked… maybe your issue was diffrent from mine?
Mine was just like yours KyGuy2002. Solid yellow light, nonfunctional. Wyze got me to delete it from my app, then told me to readd it, but it would never register any internet. Nor would it create it’s own.
For the base stations running beta 22.214.171.124, two are connected via Ethernet, one is connected via WiFi. When the problem exists, the app erroneously shows the base station that is connected via WiFi as connected via Ethernet.
Base Station 126.96.36.199 and 188.8.131.52 include important security-related updates, reflashing to an earlier version than 184.108.40.206 will make the device unresponsive and stuck in solid yellow light so I don’t recommend doing so. We’re looking into your issue. Does the camera connect properly if you take them out of the camera group?
Due to an error on our firmware update server, it caused base stations to skip a mandatory firmware package (220.127.116.11) and became unresponsive if updating to 18.104.22.168 from 22.214.171.124 in the bulk firmware update page. It’s now fixed but please contact support if your base stations are stuck at solid yellow light.