Hello wyze, I know you can read this. You bricked all our bulbs. At least admit it.
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When you think about the money they make when they brick a product llike a perfectly goiod working bulb. How many just buy new ones. I did but wyze did not get my money. I chose Meross.. Mostly becaue I have 30 + of their devices and none have ever failed and they are a lot older than the 15+ wyze devices I own of which 3 have been bricked by firmware changes, plainly obvious but no more..
I have 6 Wyze bulbs (2019 version).
They are on the 1.2.0.384 firmware.
They were working, but I decided to try them in another room. I ended up resetting them and trying to re-pair them in the app.
The bulbs will seemingly complete setup, but then show no WiFi signal in the app if you check āDevice infoā. The details all seem correct except āSignal Strengthā is blank. The app canāt change the brightness or temperature/warmth. Any app functions donāt work, basically.
However, if I check my router, I can see the bulbs are connected, theyāve been assigned IP addresses that match the ones shown under Device info in the app, and have a strong signal.
Out of 6 bulbs, only 1 is still working via the app.
I tried moving them back to the original room, but factory resetting the bulbs seems to have bricked them.
Iāve tried calling support and havenāt gotten through. I tried the chat support and it never loads.
Iāve tried older versions of the app. Iāve tried deleting the app and reinstalling it. Iāve tried factory resetting the bulbs multiple times. Iāve tried moving them to different rooms, including the same room as my router.
Iāve tried a different router entirely. Both routers Iām testing with are on the 2.4ghz band. Iāve tried pairing them with a different device (tablet instead of my phone).
Iāve even tried assigning the bulbs a static IP. Iām kind of out of ideas and I think Iāve tried all the suggestions here.
Can anyone think of something else I can try? Does the issue seem to be that the .384 firmware has bricked the bulbs?
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Never got my 2019 bulbs to work. For the price I paid, it wasnāt worth the continued aggro. If they work donāt mess with them.
New Wyze white bulbs work great with newer technology. I also bought two Kasa color bulbs that also work great.
Blockquote Never got my 2019 bulbs to work. For the price I paid, it wasnāt worth the continued aggro. If they work donāt mess with them.
Wish I had read that advice two days ago 
Now it seems like 5 out of my 6 bulbs are just never going to work again.
I suppose hearing the newer bulbs work more reliably is good, but I donāt think Iāll take another chance on a company that can mass brick their product and remain unresponsive. 
Maybe Iāll try Kasa like you mentioned.
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Bummer. My posts are old. A search might turn them up.
I felt the same way and went with Kasa. Wouldnāt you know it, someone gifted the new Wyze bulbs to me about a week later.
It didnāt occur to me I should search a forum before something as simple as moving a bulb, unfortunately.
Something else interesting, maybe itāll help someone else who can figure it out long-term, is looking at my router not only do the bulbs seem to be connected, it does look like data is being transmitted. Super odd that the app canāt control them at all.
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@WyzeDesmond anything?
They told me that theyāre aware of the problem.
I am sure they are, they initiated it with new firmware that bricked the bulbs. They did the same with the first battery operate cams. Yet they claim total deniability.
Honestly, they better fix it. My bulbs worked perfectly fine until the firmware updated, and it seems like Wyze had the app do that automatically. I never update my firmware if something just works.
I also didnāt check forums until now, since I attributed the lack of function to the outage yesterday. Nope, faulty firmware. I canāt get replacement bulbs if I canāt work, which is a problem when motherboards are green and my lights are stuck in a dull green.
I see people recommending Meross and Zigbee. Itād be nice to have something that plays nice with Linux, so maybe Zigbee for me.
This is never getting solved. They donāt want to solve it.
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I bet it is part of their company business model. If you do things like this, a fair amount of your customers will purchase replacement products and, a bigger revenue stream
We can report to our stateās consumer protection. I did it in the past and it worked. They contacted the company directly.
Just chiming in that this finally happened to me today. However, not caused by any network change. Just woke up to all bricked bulbs. Going to get replacements but not from Wyze considering they donāt seem to want to resolve the issue.
Meross have been working great for me. Easy setup and a great app. I use many of their products. They donāt have to update firmware every week because they do it right the first time. Plus they donāt purposefully brick products just to get you to buy their newer one.
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I have the same sequence as nathan.rein: For each of the failing bulbs, here is the behavior. I can add the bulb in the app as expected. However, once the process is finished, the app tells me that the bulb is āonā and at 1% brightness, and from that point on, it does not respond to any attempts to control it from the app. After several minutes, the bulb reverts to pairing (pulsating) mode.
kevin15 summarized:
A) Wyze is aware it has bricked your 2019 Bulb; there is no point in diagnosing if you cannot control your bulb after a wifi reset.
B) You should contact Customer Support and insist upon a replacement.
My suggestion is to take them to small claims court. This would require them to respond to each court whereas a class action suit works in their favor. Make a copy of this entire post and submit it in your brief and you pretty much prove your case. Sue them for the cost of replacement bulbs and the court costs.
I, personally, will keep this post open by responding once a month since they close them if no one responds within 90 days. This pose is one year old and there are older ones out there so it would be hard for them to convince a judge they are acting in good faith here.
I have a very similar issue. I recently updated my modem and router and had problems with the three 2019 version bulbs I have. Then I found one bulb in the box that has never been used. I went through the same setup process and it works fine. That tells me my network is fine and the issue is probably in the firmware.
1.2.0.378 ok
1.2.0.384 not ok
Not sure the firmware can be updated through the app on the 1.2.0.384 bulbs. Wyze doesnāt seem to care about this issue so we may never know.
Link to firmware versions. Link
Good advice.
Also, thereās a story here if anyone knows a tech journalist who might want to cover it.
This is class action worthy. Consider the parallels to this case: Apple pays out over claims it deliberately slowed down iPhones. Pushing a software update that harms users isnāt just planned obsolescenceāitās actionable harm. As the courts have already shown, users deserve compensation for that kind of damage.
@BostonCowboy62 Thanks for taking up the charge. I logged in today to check on the status and was genuinely dismayed to see that itās been over a year since Wyze first became aware of this issue. Their handling of the situation is absolutely unacceptable.
The right course of action would have been to either acknowledge that the device was intentionally sunset or admit to a serious mistake. Either way, transparency is keyālet consumers decide how to respond.
A wound left to fester often causes the most damage. Itās bad business to pretend this wasnāt a deliberate decision.
I also agree that small claims court may be the most effective path forward. Iāll likely explore that route myself if Wyze fails to properly address the seven affected bulbs I still have. Iād encourage others to do the same.
In short - demand a replacement.