I have this issue on all cameras, not only pan cameras. This is a real problem and really needs to be resolved.
To clarify my last statement. As soon as I look at a camera feed (wyze cam V2 or pan), the audio goes out as if it is a call. My bluetooth devices treat it like a call (car shows a call in progress) and bluetooth headphone revert to phone call quality for audio.
When will this be fixed? It is a known problem for well over a year.
Super annoying, makes me wonder what else is happening in the background.
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Does this mean thereās no hope fixing this Bluetooth problem with Wyze Cam Pan? Too bad! Seems I have to ditch Wyze Pan and get another brand.
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This is also happening with Wyze Cam v2? Could you please send in an app/firmware log through the Help & Feedback section of the app and describe this? Weād love to take a look at it.
@bcorin, are you referring to the Wyze Cam Pan issue of using call volume for the audio on Android phones?
@liuzhiheng, we understand where youāre coming from and we hope that you find a camera that better fits your needs. We apologize for the trouble.
When I get in my 2018 Ford F150, connect to bluetooth, and Wyze app has been running, my phone makes a mystery call to myself and ties up my audio. Likewise in my other car with an Android head unit if my phone connects after running Wyze app it also ties up my audio on a ghost call. It is very repeatable. If phone is booted and Wyze app not started everything works normally. Once I have use Wyze app I need to reboot my phone before getting in any of my vehicles or it will make ghost phone calls to myself and ties up my audio.
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I am experiencing this as well with bluetooth headphones
Same thing happens in my 2017 F150! However, I only need to close the Wyze app instead of rebooting the phone. This drove me nuts trying to figure out why my phone kept calling itself once it connected to the Ford SYNC system.
But then it is a short road for me to that point. 
If you fully close the app without rebooting your phone does it work? Most people are able to kill the app to restore the audio in these cases.
Iām using the latest version of the app on Android, along with the latest firmware on a Wyze Cam Pan, and I can confirm that the sound for the app is using In-Call audio output rather than Media output. THAT in of itself is a major issue.
I can also confirm that after force closing the app, sound settings return to normal and the phone no longer thinks itās in a call. However, the Bluetooth stack still thinks thereās a call in progress, and connecting to any call-aware device will take that data and react as if thereās a call still in progress. My vehicle, for example, will only exit the connected-call mode when the phone is either rebooted, or it sends a signal to the phone (via the end call wheel button) to indicate that a call has ended. Note that killing the app has no effect on this aspect.
This issue is heavily documented in the community forums here, and itās very disappointing to see a rather glaring bug stick around for so long, on an otherwise excellent product. The crux of the issue seems to be using the wrong audio streams for solely outputting sound from the cameras. It would also seem that the choice of stream to use for two-way audio is problematic at best on Android, and detection for when that two-way audio interaction has ended needs improvement.
If needs be, Iām happy to test patch builds of the app to attempt to address this.
3 Likes
Thank you for your feedback and kind offer. I will share it with the team. We apologize for the trouble and understand that this is a problematic issue.
Excellent summary of the root cause of this experience breaking issue. Itās a shame itās not been corrected yet. Using the media audio stream (vs. call audio stream) for media audio is an Android app fundamental that is completely botched in the Wyze app. Unacceptable error.
Many phones, like mine, are not able to adjust the in-call audio volume if not in a call, so Wyze camera audio is completely not-functional for me.
@UserCustomerGwen Force closing the app does indeed stop the ācallā that Bluetooth devices think is in progress, but it still doesnāt fix the issue completely. Other audio apps (and indeed the whole phone) are āstuckā on call audio until a reboot.
My wife and I have both suffered through this user experience nightmare since Day 1 with our Wyze Cam v2s that we got at launchā¦ which was over a year ago.
I donāt necessarily object to the design decision to use call audio instead of media. My assumption is that is has something to do with two-way feature. Perhaps using call audio enables noise cancelling to prevent feedback. Other similar apps donāt need to use this call audio ācrutch,ā so itās definitely not necessaryā¦ but I get that the design is what it is and changing it at this point may be too expensive to expect from such an inexpensive product with a free service.
HOWEVER, it doesnāt seem like this problem is caused by the mere fact that youāre using call audioā¦ itās that youāre doing something wrong in how youāre managing it. Your not closing something out properly when the app isnāt in the foreground, and THAT is the main problem here. And that should be something that can be fixed.
Thank you for your feedback. Iāll share this with the team and appreciate you taking the time to share this with us.
Could you please tell me which app version you have? I would like to report that to the team.
@UserCustomerGwen 2.3.69
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Thank you! Iāll send that info over now. 
I hear that thereās an improvement coming down the pipeline for this.
In the last year, this issue has now gone full circle. Nice job Wyze Team.
June 2018
WyzeMaggie (Wyze team)
āIāve had it happen to me too, just so you guys know. We are investigating into it!ā
December 2018
Wyze Technical Support
āThe bug has been resolved in our testing based on reports so far, so our next app release should provide the fix.ā
December 2018
WyzeGwendolyn (Wyze Team)
āI know that we tried to fix Bluetooth issues in the most recent update. Iāll copy your feedback and send it back to them so that they know it didnāt resolve the issue.ā
February 8, 2019
mixonepa (Forum Moderator)
āHello @drinkcoke, the Wyze team is aware of this issue and is currently working on a fix for it. 
ā
March 21, 2019
WyzeGwendolyn (Wyze Team)
āWeāve been working on Bluetooth issues but we donāt have everything sorted out yet. Weāre continuing to work on Bluetooth issues (such as audio using the call channel) and apologize for the delay.ā
March 21, 2019
WyzeGwendolyn (Wyze Team)
āWyze Cam Pan using the call volume in Android currently isnāt expected to improve since it would require a product redesign to an extent.ā
June 10, 2019
WyzeGwendolyn (Wyze Team)
āI hear that thereās an improvement coming down the pipeline for this. ā
1 Like
I cannot listen to camera audio at all on my phone, as it uses call audio 100% of the time, regardless of bluetooth state being on/off, and I cannot change the call volume unless Iām actually in a call. Therefore, volume is nearly silent and I cannot change it. Unusable major feature.
This is quite literally an app breaking bug that has been known and unresolved for over a year. I canāt really fathom that. 