Ok, I wear hearing aids. They work fine as long as the wyze app is NOT installed. Once its is installed, my Bluetooth works for watching videos and hearing audio. But when the wyze app is installed. A call made or received drops Bluetooth on call connection. I have verified this. I can reproduce this. So how do I use wyze? Or do I have to return my 10 cameras?
Have you tried making sure you’re totally exiting the Wyze app when you’re not using it? I.e. swiping it up off the screen in task switcher?
I have a similar issue, I use bluetooth buds to listen to music, when I open the app and select a single camera or event the app mutes the pods and when exiting the app sometimes it doesn’t release the audio. It is very annoying bug and I always totally exit the app.
Went and got a new SIM card for phone. So far still no solution.
Unistalled the app and made call and it works fine making calls.
The app creates the bluetooth drop issue.
Nope it is faiing again. ugh
I think I found the solution. I am testing it a bit this morning. >> permission issue >> possibly
Setting, apps, wyze, permissions, allow phone. May need to reboot
It appears to fix the connection issue for me and making phone calls with my bluetooth hearing aids connected.
I am testing it after opening the wyze app and making calls back and forth etc.
If they can’t find a solution to this by end of next week 07/25/2025. I will have to take my 7 flood light cameras down and return them. I also bought a door camera two v4 indoor cameras a basic camera. Becuase I need my phone to work more then the cameras.
A family member got new aids recently, same brand as their previous ones. The previous only supported one device connected at a time and they generally switched back and forth fine and were problem free. The new ones support 2 simultaneous devices and have been very problematic switching the audio back and forth. Hoping a firmware update fixes it at some point soon. Asked her to check with the audiologist if they can just disable the dual device since there is no need for it but I suspect that’s just a permanent feature of the BT 5.2 that is in them.
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I have tried a few solutions provided and force quit/ clear cache, set phone permissions for wyze. I even went and got a new sim card for phone. So far none of the noted solutions have resolved the issue other then uninstalling the app. I think the app bluetooth connection does not stop even after app is forced to quit.
Found this online. I found the permissions were NOT set in the phone. I just set them and will test this morning. 07.18.2025 >> add these permissions to the app >> microphone, storage, and location I added phone also.
The Wyze app requires various permissions to function correctly, including access to your device’s microphone, storage, and location. These permissions allow the app to record audio, store event clips, and connect to devices via Bluetooth, respectively. Users can manage these permissions within their device’s settings.
Ok, So far the only way for me to use this is to force stop the application and reboot the phone. Kind of BS like right now. I will let the support team find a solution as this is not acceptable.
Strange, the Wyze app should only be streaming audio to bluetooth when you’re watching a cam with the microphone on (or potentially talking through the cam). I can confirm on mine that when I’m wearing my bluetooth headset and on a call, if I look at a cam it does not interrupt, unless I toggle the microphone on, then I hear the cam audio instead of the call.
For some reason it seems like on your phone the bluetooth is not properly “releasing” from the Wyze app to switch back to other things. If in a phone call or something else, if you toggle between phone speaker and bluetooth does it then come through the heraing aids properly?
What happens if you disable all app permissions except storage?
As long as you don’t have “running in the background” enabled in the app, and close out the app, it should no longer be active at all on your phone, which is why I’m thinking it is more of a “not releasing” the bluetooth or the bluetooth not switching back, rather than the app itself (installing and uninstalling is more of a coincidence).
I have on all my cameras microphone and speakers disabled and when using bluetooth buds listening to the music, if I open the app and select live view or events it turns the buds off. After closing, sometimes it releases the audio and sometimes it doesn’t.
@srburns61 are you listening to camera audio when the wyze app is open? Sounds like maybe it is a bug (though @habib I believe is using iOS app on everything).
I have tried a bunch of disable and enable items. I had two other recent apps insttalled and removed them. I thought I had a fix, (run the optimize app) and there is something running in the background that it stops. But that was not a fix. I am running out of ides to try right now. It seems to work for a short period after reboot (making connected bluetooth calls). Then stops.
I just had my phone connecting to calls. I installed the app, and now no calls connect. I rebooted and still no calls connect. now its a fresh install. I just sent the log in for review as it might contain something about the bluetooth issue.
I believe it is a bug or intentional “feature” that affects both platforms. Maybe Wyze developers designed it that way so whenever you go to view a camera or event you can listen to audio as well not realizing the other consequences. Typical for Wyze.
Ok, morning retest >>> Same thing.
But… I noted only one hearing aid has always been connected to the phone. So I made sure I paired both hearing aids. Irony is that this seems to be the fix. I do wonder if one (R) hearing aid might have a bluetooth issue now.And so far I can run the app, make calls and reboot and all is working. Only changed setting >> Permissions for Location, Phone, micorphone are enabled in App also and battery setting is restricted. I am not sure if any or all are factors. I will update later today.
Are they Phonak? If so, both aids get paired for the phonak app, but only the “R” gets paired for audio. Both channels of audio get sent to the right aid, which then sends the left audio to the left aid directly (which is why if you use it a lot the R will often have a bit lower battery than the L).
So basically both should be paired, but only the “R” should be active until you open the Phonak app to make adjustments, then the L will temporarily connect.
Or in other words, when you go into your bluetooth devices from what I recall you’ll see the R as active and the L as (usually) inactive.
Ideally calls should always take priority over everything else, then when the call ends, it goes back to whatever you were doing before. However my family member that just upgraded to the latest phonak aids is actually having the opposite problem, the aids won’t switch back to the previous device always and they have to disable/re-enable bluetooth on the phone. Still trying to troubleshoot that.
Basically anything you want to play through the hearing aids, you want to pair that device with the “R” one and only put the R one into pairing mode (again, assuming it is Phonak). My family member also has their FireTV stick (actually two different ones) paired along with the phone.
I believe the instructions were to pair the L one to your phone as the very first thing you do, then pair the R one to the phone, then the R one to anything else you want to use with it. The R one will show more capabilities than the L one (streaming audio, headset, etc).
Yeah the switchover makes sense, that’s how all my bluetooth stuff works, whatever is “most recent” takes control, but as soon as that ends, it switches back. I believe phone calls should stop it from switching over though, they are supposed to hold onto control
But the newer BT 5.x now allows 2+ simultaneous things to play at the same time and from what I’ve seen so far that’s been pretty buggy.
Yes, they are Phonak and you are correct on the hearing aids. My left one never connected to my phones bluetooth previously. Only when I connected it via the phonak app did it show in the bluetooth app. As long as both show in the Bluetooth app, does it work properly. (Only R is active), but L shows).
I am thinking the R hearing aid bluetooth might have a issue. It doesn’t show in phonak app. Humm
Im for most part glade the hearing aid and wyze app are working.
I have the permissions set for location, phone and microphone.. i think i may be good. But holding off on saying its resolved right now.
Try unpairing both aids, uninstalling the phonak app, rebooting, reinstalling it, then pairing the L aid followed by the R (don’t open the app until both are paired). That’s one of the steps they recommend when having bluetooth issues. However just be warned any custom programs or settings in the phonak app will be lost.
If you’re getting audio through them (both aids even when only “R” is active) then the bluetooth should be fine, it just seems it is sensitive to the order in which you pair things, R first seems to cause problems with the app at least.
If you don’t want to risk losing custom programs etc you could first just try closing the app, unpairing both aids, rebooting the phone, then pairing L followed by R, then open the app and see if it sees them both.
I forget the model but if it is the most recent ones with the “AI Sphere” thing, so far the BT on them seems to be buggy. I’m hoping an update comes out soon so I can stop doing tech support on them 
. However I have not seen issues with them both showing in the phonak app.
However if you can’t get that right one to show in the app at all and you’re seeing issues with things switching back and forth properly, then I’d wonder if somehow the BLE portion of the bluetooth in it is malfunctioning. That’s what the app uses to communicate with and control them (the phone also uses it to send data back and forth for controlling audio). I don’t know how one could work without the other, but I suppose it is possible.
If that was a log from the Wyze app, then you should be aware (and the follow-up automated e-mail message should tell you this) that Wyze won’t contact you as follow-up from a log submission. My understanding is that their system receives so many logs that much of them kind of go into a 
unless the engineers have some kind of direction to pursue with a given log, so I think it’s generally a good idea to open a Support ticket after submitting a log, and then you can pass them the Log ID and a detailed description of the problem.
This has been my experience with the Android app, and it annoys the 
out of me. I don’t know how many times I’ve been listening to a podcast with Bluetooth headphones (Wyze headphones, no less) and then tapped a notification to see what’s up and had the Wyze app take over Bluetooth and then not release it until I reboot the phone. It’s definitely a first-world problem, but it’s still frustrating.
It’s also one of the reasons I’m so against the Wishlist request to have audio automatically play on videos in the Wyze app.
Welcome to the Forum, @srburns61! 
Does toggling bluetooth release it (or disconnect/reconnect the headphones)?
Bluetooth is such a mess, it isn’t necessarily anything to do with wyze, each OS, app, and even device handles switching differently, if the app you’re using for podcasts and your OS don’t work together to determine that the other audio source is done, and take the connection back, you have to do it manually. Of course if you add in the possibility that the Wyze app is not coded correctly and is making the phone think it is still active when it isn’t, just an even bigger mess.
Sounds like OP got it figured out in this case though, these hearing aids are very particular about the order you pair them in due to the way they send stereo audio to one aid then mono from that aid to the other one.