Android app - sound issue with bluetooth earphones

Must have been an update issue since this just started happening. I can no longer listen to the sound when i view a camera via my bluetooth earphones. The sound only plays on my speaker of my phone. All permissions were allowed, also reinstalled the app. Sound works fine with everything else using my earphones on my phone.

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Welcome to the Wyze User Community Forum @j0n731! :raising_hand_man:

What app and OS versions are you running?

I just tested this on App 2.46.0.368, Android 13 Moto G and both Live Stream and Event Player audio from the app plays thru my BT Headset.

I have a s21 ultra, app is up to date. This just started happening, maybe from the last app update. Right when i click on the sound to listen from the cam, it switches to the phone speaker audio. When i turn it off and i adjust the volume it switches to the earbuds.

I’m going to update my app tonight to the recent release and will retest.

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Updated to Android 2.47.0.373 on a Moto G Stylus 5G 2023 running Android 13… All audio plays thru BT Headset from Live Stream, Event Player, and SD Playback. :man_shrugging:

Have you done a phone restart?

Dang, thanks for trying. Yes rsstarted and reinstalled the app too

Just tried this on my phone and the audio correctly switches to the bluetooth headphones.

Motorola edge+ 5G UW (2022)
Android version 13
App version 2.47.0 (3)
Headphones: Bose QC35

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One option, to rule out an App update specific issue vs a phone manufacturer’s update specific to their OS build, would be to delete the app and revert to a prior version install via APK.

I’m having the same problem. My Bluetooth earbuds work perfectly fine will all other apps but Wyze. Started a couple of months ago. Before that the earbuds worked with Wyze too. I could be listening to something else and as soon as I open the Wyze app everything goes silent until I force close Wyze. I wish there was a tech support number I could call to get help.

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I have app v2.48 and this is happening to me too, i have a Pixel 6 pro, is happening too if im connected to my car bluetooth so only having sound thru the phone speaker

Have Samsung S20 FE and noticed my Bluetooth will not play audio from my V3 cameras or my doorbell camera. It will however play from the phones speakers. I have not had any Samsung updates an quite awhile. I did do updates to the V3’s and the Wyze doorbell cameras. This seems to be a problem with the Wyze updates. Hope they fix it soon!

I’m having the same issue Android S22 and WYZE app v 2.48.1(381). I hear sounds through BT in the event playback but if I click playback on SD card, no sound through BT.

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I am confirming the same problem as chris6151 . I have no bluetooth audio on any live feed. I do have audio on bluetooth when I playback clips.

There is something obviously wrong with the last update!
Wyze please fix this A.S.A.P. .

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Seems the issue is only on my V2 camera. My V3 works as it should.

I am having the same issue. Drives me crazy as sometimes I keep my camera open when kids come home from school and would like to have kept them in my ear but now it plays on my phone speaker. It used to work fine until a few months ago. I had the S21 & S24 plus and it happened on both phones.

Same on Pixel 8 Pro.

No Bluetooth audio

There is something definitely wrong with Bluetooth audio. I have tried numerous bluetooth devices and still cannot hear any audio from the Wyze devices.
How about fixing it Wyze? It’s been over a month since this was reported. :frowning:

Same issue… any updates or resolution?

Sick of waiting for Wyze to repair this issue! I just tried a TP link “Tapo” C120 camera" . OMG! What a difference. Works beautifully! And the best part for me is it works with my Hikvision DVR as well! I am jumping ship. Goodbye…Wyze!

Thanks for posting.