Hoping for help
I have 8 V3 cameras, When connecting to any camera and viewing on live, I have no sound from the camera, but can use the mic and send sound. On recordings there is sound, its just when connecting on live. So if there was a person I wanted to communicate to I can be heard on the camera, but I can’t hear them on my phone. All up to date on cameras etc. I have rebooted everything, re-formatted al cameras, still no change. when I look at a single camera and try and hear what’s going on, there is no sound on any camera. I have this on two phones and no difference.
What devices are you using and OS? It’s possible it’s a permission issue on your devices? If you are on Android. Go into your device Settings > Apps > Wyze
Then under permissions, make sure Microphone is present
Has it worked in the past? Or never?
yes, always, no issues
Can you recall installing any apps recently? Around the time this all started? Being it’s ALL cameras. And based on what troubleshooting you’ve done already. I am pushing towards software on the devices
Have you tried going into safe mode on one of the devices and seeing if it works?
In case you don’t know the steps:
First, completely power off the phone or tablet. Turn on the device and when the phones logo appears, press and hold the Volume down key. If done correctly, “Safe mode” will display on the bottom left corner of the screen.
Tried, it wont connect! Not in safe mode, not much will?
All cameras on ver 4.36.10.2424
4.36.10.2424 is Beta Firmware that has not yet been released to the public. It is still in testing so some bugs are expected.
This bug has been identified in the Beta FW and has been addressed awaiting an update to that Beta FW:
If you are signed up for the Beta Program and testing Beta Firmware, it is beneficial to Watch the Beta Firmware Release Topic where feedback and bugs can be posted to report back to the developers.
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Thank you for the update, much appreciated.
Gareth
2 Likes
I had a problem with the sound the other day, but finally realized it was because I had my phone in “do not disturb” mode. 
Good luck, i have had no sound for over a year and a half!!
No sound using bluetooth head phones eithrr or period. NO sound on live viewing, No sound period! I have submitted tickets through out the year and a half, never a response ever. I called then was told to send the ticket numbers. I did that STILL NO RESPONSE. I SUBMITTED MORE TICKETS. NOTHING ONCE AGAIN. I HAVE NEVER BEEN SO TICKEd off AT A COMPANY like Wyze. The reason i even went with wyze was for free sd recordinb and sound. A year and a half, dealing with no sound. . Of course my microphone and all is on within the app settings. I invested in many cameras, all dufferent ones . I am forced to have roommates and my little 6.5 lb pomeranian dog was abused and got hurt really bad. If i would have had sound I would have known that he was being hurt and he needed to go to the hospital right away!! Instead i had no idea because I could not hear ANYTHING and no sound in the notifications. I hate Wyze!. My dog is a sweet little dog, not mean nothing like that but people are cruel sickos. Can you imagine if a child was attacked out of the view of the camera, you would never know because no sound and even the notifications have no sound. You could have called the police to save a child. I do not want any camera without sound. That was not what I paid for. I am livid! The whole point was to have sound. Here It is a year and a half later still no sound. Many updates, still no sound. Everything works accept this wyze app. I am on a Samsung 8. If i attempt to listen to the sound which AGAIN DOES NOT WORK, stops all my sound, everything and I am forced to restart my whole phone to get it back. It is not because my phone is older because everything else works smoothly. They will not respond, they ask you to provide your past ticket numbers and still do not respond. I do not want soundless cameras. They just make you submit tickets to ignore, resubmit tickets to ignore again. Then their famous line…we are sorry you are having this issue, can you please provide your ticket numbers so we can further assist you. Again hunt down the ticket numbers, send AND AGAIN NO RESPONSE!!! This has went on for a year and a half. At least 16 updates still not fixed and it just gets worse as i used to get sound on at least s an event but not even that now. It will never work with bluetooth head phones either. They upgrade this and that, add crap but they will not fix this sound issue that many many many people are complaining about. So i am forced to dump these pos to go with a whole other system. Ridiculious. Not sure what happened but the new wyze 3 that follows, you can only view snippets which i hate. Wasted my money. If i wanted that then I would record events only. My Wyze pan 2 never had sound. I pray you get the issue resolved as I give up on wyze. I have pan cams, cam 2’s cam 3’s and and on. NO SOUND!! They will not fix it!
I am livid.
Wow. If so many cams are doing that, could it be your phone? Did you take the card out and look at the videos? Your cam should be recording onto the card 24/7. Do you hook up to the cams with 3G?
Not anyones phones.
Androids.
SAME ISSUE ON Android Samsung 8 for over year and a half. Even happening in Android samsung 23. From a oct 1st post.
Did you anyobe get an answer?
HAVE NO SOUND on any of mine.
NO sound on bluetooth on any cam and only very LOW SOUND on the old
Wyze cam 2 AND ONLY IF NOT ON BLUETOOTH.
WYZE cam 2-no sound on live viewing
Wyze pans 2-No sound at all on live
Wyze pan 3-NO Sound AT all on live
WYZE PAN 3 again no sound on live
it is Not our phones, trust that. Everything works smoothly. Sound on everything. We all have reinstalled app. We have Defaulted and Reinstalled all our cams. it is not us or OUR phones -Androids.
I HAVE PERSONALLY SENT MULTIPLE TICKETS OVER THIS 1.5 year TIme frame. When I follow up told to provide ticket numbers only to be ignored once again. I have called . Again told would provide info to tech team and they will call me back. NOTHING.
They will not help resolve the issue. It is not my phone or on my end. Or anyone elses The cams have no sound on live viewing period.
They use to be great even but they just ignore major issues. I have had at least 7-10 updates since and it has not been fixed to date it is happening on a new sndroids too even a samsung 23. A lot of people have complained. I feel a need to inform amazon customers not to purchase for Androids if they want sound as i wasted my monies on several cameras to later have no sound on anything. I do use bluetooth so it is important to work with bluetooth or no bluetooth but they do not work even without bluetooth. I have slight low sound when bluetooth is off but only on the “older Wyze cam 2.” I have tried to get it resolved submitting multiple tickets but all my tickets ignored? They know there is an issue but they ignore it. I made Calls into them and resubmit ticket numbers to their request multplie times and all ignored once again. All were and are ignored throughout this year and a half. Their respond to any post is, please provide your tickets numbers to help you resolve this issue. Resubmitting to only be ignored. Over snd ovee snd over. I would not have invested hundreds if would have known i would have no sound.
I hope they fix this but i am replacing wyze so i have sound to make sure my dog is ok. If i could have heard my dog was being abused by a roommate it would have only happened once as i would have saved my dog. A 6.5 lb sweet tiny dog! If you cannot hear,it is not security for inside your home. It could have been a child! He was like my CHILD. Many updates over this time frame, Still not fixed!
No issues with audio on 7 cams - OG, OG TEL, and Panv3.
Disconnect from bluetooth, as far as I’ve seen there is no audio over bluetooth from the Wyze app, only your phone’s speakers or headphone jack. Possibly a basic bluetooth speaker might work but bluetooth is very picky about the app and the profiles on the bluetooth device. I would take that factor out of the mix.
Obviously make sure the speaker icon in the app is white while viewing the live view (or recordings) and best to have the microphone off (outline only, not white).
Wow, that’s crazy. The only time I ever had a problem with no sound was when I realized I needed to click the icon to turn it back on. I found that after one of the last updates the sound didn’t automatically come on when watching the lives. I have to keep turning it back on each time I open a cam.
I wish it were as simple as clicking on the sound icon. It’s a problem with a lot of Androids. Then Samsungs old and new. I have the same issue on 2 different android tablets and 2 different Android phones. It is very upsetting as even after numerous updates still no fix. No sound on live viewing on bluetooth or otherwise. Then it shuts the sound off on your phone sometimes forcing you to restart in order to get your sound working again. It is a flipping mess. Forced me to fade out of wyze altogether because they just flat ignore the problem. Many complaints with no fix. I thought it was just Samsung at first but i have 4 different Android brands. Same issue. Really ticks me off invested so much into Wyze. Glad you are not having the ptoblem. 
I have an old Samsung with android 8 and the 2.5 Wyze app, and a newer Google pixel with Android 14 and the 3.0 Wyze app, I can hear sound from all my cameras and have never not had that ability.
However I have noticed I will not get any sound if the phone is connected to the bluetooth in my car, but it works fine with my bluetooth headset. I believe it is because my car bluetooth is typically set up for phone calls/notifications only and I’d have to switch it into media streaming mode for sound from apps like wyze.
Try completely disabling bluetooth and see if that changes anything. Other than that I don’t know why it wouldn’t work, I guess it may be a phone and OS specific bug.