I have had no sound for the last year snd a half. I think it changed on an update. It does not work on any android device. 2 different android phones and an 2 different android tablets. Sound works on everything but wyze cams and wyze app. I have sent ticket after ticket with no response. No sound on Wyze cam 2, Wyze cam 3’s, Pan cam or pan cam 2. At one point I had sound on recorded events but after the last update today i have no sound at all. This system is useless. Dangerous for my little dog. I cannot hear to make sure my roommates are not abusing my the little guy while i am gone. I sm so angry i could spit fire. Every android device is up to date. All cameras are up to date. The wyze app is up to date. I paid for service annually and i cannot get anyone to answer the tickets I submitted. DOES ANYONE KNOW WHERE I CAN GET THE OLD SOFTWARE I NEED TO ROLL BACK TO 2022. I HAVE NOT HAD SOUND FOR a year and a half up to now Aug-2024. i cannot get help from Wyze themselves so i am turning to users. It was never like this before they would answer and assist but this whole year nothing. So upset. I wasted so much monies on annual and all the flipping cameras. At one point the oldest cam, cam 2 had sound, it was the only one but NOT NOW… They did respond to my review on playstore but again asked for my ticket #. I provided ticket numbers. No response. I have provided past ticket numbers more than once. I called in, and again asked to send past tickets numbers submitted. Again sent in. No response I sent at least 4 sets of tickets from each individual camera and for the software/app as well. They do not answer them. I even left my phone number on each ticket.
So at this point, I am hoping a User has figured this out or can point me to 2022-2023 software. I am at my wits end and feel like i have wasted $$$$ on wyze and all of these cameras with no sound.
I checked sll settings and checked each tip once again. I am not sharing with anyone. It does not show i am sharing in the app either. My phone sound works fine accept with Wyze app-cams. Checked microphone etc in my wyze app phone settings as well. All is fine. Sound is on in settings and each individual cam setting. I am using official app not .apk from other download sites. I have changed my password multiple times in the app as well. I cleared the data in the wyze spp, uninstalled it completely, restarted, reinstalled official app again, no sound. I have updated as new updates came out. Still no sound. I will try to call the number provided otherwise i need to dump Wyze and start building on another system. I do not want cameras without sound.
No sound in events. No sound with bluetooth head phones. No sound without head phones. No sound in live viewing, no sound at any time. I used to have sound on a cam 2 but not with my bluetooth head phones. Nobe of the other cams have sound. I think bow the cam 2 has stopped. If i attempt to listen ti the sound within the app. It stops all sound. I have restart every time to get my sound back. I have provided past ticket numbers over and over. Just wasted my time for a year and s half. I will try to get an old wyze app version for last or before if i can. perhaps that will help and I can call the number you provided. I do not have high hopes.