So I’m glad to see I’m not the only one having this problem, makes it very problematic to check my cameras. Can someone from Wyze confirm that they are looking into this bug?
I can confirm that I experience this problem as well, though I may also experience the problem when viewing my v2 cams. I’ll try to remember to try it out next time I’m in my car.
Even though I have not been able to make this happen on my galaxy s7, most of time I connect to my cams on my tablet, not my phone. The display is larger, easier for me to view
And of coirse, on my tablet, it’s a non-issue, since I don’t make voice calls from the tablet
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So, using my Galaxy S9+, if I watch the feed from one of my v2 cams with sound on, pressing the volume keys on my phone will cause the media volume slider to show.
If I watch the feed from my cam pan with sound on, pressing the volume keys on my phone will cause the in-call volume slider to show.
I tried some more things to see what triggers this problem.
If I just view the camera or even pan around - there is no problem.
But, if I touch any volume controls or the Wyze cam pan speaker - I see that the in Call volume is being changed. After that the phone thinks its on a call (and no way to hang up).
This blocks all other sounds - such as alarms, etc.
This only happens on the Wyze Cam Pan. Not the Wyze Cam 2 which correctly adjusts the media volume instead of the in call volume.
ted
I hope this is fixed soon. Getting to be a real downer. Don’t always know when it happens but when it does - phone stops ringing, no alerts no alarms, etc.
Wyzecam - is this being investigated? Makes me want to return the Wyzecam pans I bought.
Ted
Just did a little testing and here’s what I found:
- I can view notification videos both with and without sound and it does not seem to affect my bluetooth audio.
- I can view my wyze cam v2 both with and without sound and it does not seem to affect my bluetooth audio.
- If I view my wyze pan cam WITH SOUND ON it trashes my bluetooth audio. My test case was I was listening to TuneIn on my bluetooth headset when I turned on the sound for the live view of my pan cam. The music continued playing but was reduced to sounding like it was coming from a tiny transistor radio (affected stream speed?). Turning off/on the bluetooth device does not restore the audio quality and I have to reboot my phone.
- When listening to cam v2 audio through my bluetooth headset pressing the volume buttons displays the volume slider for media volume.
- When listening to pan cam audio through my bluetooth headset pressing the volume buttons displays the volume slider for PHONE volume.
I’d like to add my observations. It is further co fusing my sound, as at times it routes the camera sound through the ear speaker as if it were a phone call. What is worse sometimes my phone ringtones and notification tones come through the ear speaker instead of the main speaker as well. Pan cam and Galaxy S8+
I have the same issue on lg v30
This is exactly what’s going on with me! If i view the cam w/o sound, initially it’s cool but will malfunction as soon as the app I was streaming closes. Only way it gets corrected is restarting the phone.
Any news on this? I just got these cams and am having this problem on my S8+
Has there been any progress on this issue. I just got 4 v2 and 1 pan cam and all the v2 work as media volume but the pan cam comes through as call volume. I am using a Pixel 2 with Android version: 9.
Your setup is almost identical to mine. So far I’ve seen no activity on this issue other than complaints on this thread. I have found that force closing the wyze app fixes the audio problems. Of course then I assume I won’t be getting motion alerts.
This happens to me all the time. After it happens, my phone ringer is quiet, no notification or email sounds come through. Very annoying. I thought it was just triggered when I tried to adjust the volume or use the speaker on the Pancam, but I have found that if I get a call while I’m viewing my cameras, my phone ringer and sounds are dead until I reboot the phone. Wind up checking the sound functions to see if I need to reboot ALL DAY!
If I had known this was going to be such a problem, I would not have bought the cameras until it was fixed. Only happens on PanCam.
The last response from Wyze on this issue was in late June.
Ted
Note 9. This is happening to me. Messes the entire phone up after using this app. I have to kill the app to get My Bluetooth audio to not be a call. Also it causes my car Bluetooth to be off hook the second I get into the car.
killing the app causes the audio to turn back into media audio instead of in call Audio.
This is a major issue with this app.
Same here on Note 8. When I use the sound option, my phone goes into call mode. Then, when I get in my truck and the bluetooth connects it instantly connects “call in progress”. From here I have to reboot my phone to get my bluetooth audio to work. Also since the phone see’s it’s in a call none of my notifications sounds work, only vibrations. This is bad if you use your phone as an alarm clock.
for what its worth I’ve had success in the same situation by just force closing the wyze app. Sound reverts to normal instantly and the phone call notification on my car goes away.
I am having the same problem on an iPhone SE. I either have to force close the app or restart the phone to get my Bluetooth back. I was hoping the latest firmware or app updates would resolve it but I am still having the same issue as everyone else here.
So happy I decided to finally look into why my brand new Note 9 is always “on a call”. So disappointing to learn it’s this crappy app, there is a reason my Nest Camera’s cost money. this affects my wives phone as well, and her car bluetooth. We both enter the car and are “call in progress”. This issue explains how our alarms have not gone off, and how we don’t get notifications.
Hopefully I can isolate it to being triggered only when audio on the pan cam’s is attempted to be used, if that is the case i can deal with it.
Where is Wyze’s response?
Just reiterating what someone else said earlier. The quick and easy fix on Android is to swipe close the wyze app in the recent apps button, the one to the left of the home button.