As of right now, shared users including my wife and children cannot arm or disarm the alarm from the Wyze app if logged in as themselves. They can see activities etc, but cannot arm or disarm. The only way to give them access to this via the app is by giving them my login credentials which violates the oldest security rule in the world - don’t give out your password. It also gives them admin permissions for everything. At first I thought this was a glitch; then I reached out to support and they sent me this article (link below). If I had known this, I would never have invested in the system to start with. Wyze; please enable shared users to be able to arm/disarm the systems so I don’t have to move platforms again. Literally every other system in the world (Simplisafe, Honeywell to name a few) allow any registered user to be able to arm and disarm when given permissions from the account admin. That your system doesn’t is insane.
This is a recent bug. I had 2 other people reporting the same thing.
Shared users did used to be able to arm/disarm but the arming has a bug recently.
I just tested this now, and while I confirm that arming from a shared account is failing (which multiple people have recently confirmed), I was actually able to successfully change the status from “Armed-Home” to “Disarmed” from the shared account. So Disarming from a shared account is still working for me. I tried it multiple times (I would arm it from my account, then use my Wife’s shared account and it succeeded in disarming the system from her account multiple times).
I’ll report this to someone at Wyze since we have 4 pretty solid confirmations and it’s easy to test and prove.
Thank you! Hope it can be fixed quickly!
This isn’t actually true for SimpliSafe, which has no “share” provision in their app, and it’s something their users have been requesting for years. I’m in that camp because…
Yeah, not “best practice” by any means for SimpliSafe or Wyze. 
That’s weird that the Help Center article you cited says this:
Please note: A shared user cannot arm/disarm the system or make any other changes.
I see that the article was also updated 4 days ago. I wonder if that’s an intentional new change if this was working before? If so, then it seems like a bad idea. In any case, somethin’ ain’t right.
That is weird, because I’m fairly certain shared users used to be able to arm/disarm until recently. I can 100% currently disarm with shared accounts, so that article is wrong even now.
It looks like Brenda updated the article just 4 days ago. I wonder if they started getting a lot of reports of it not working, and rather than fix it they just decided to update the FAQ to say it’s no longer supported. If that is the case, this would go under my relatively short of list of things I think Wyze should be ashamed of for betraying their chosen stated core values.
Ugh…just checked the Wayback Machine and it looks like that’s what happened. That’s downright shameful to refuse to fix an obvious and critical feature that has been available and working since it launched just because some app update broke the functionality. I don’t like that at all. I’m going to make sure they know that this is very disappointing. I don’t have a long list of things Wyze has disappointed me with, but this would go on that list.
They have come back to resolve some of the things that used to be on that list for me, hopefully they do so with this as well.
Good idea checkin’ the Wayback Machine. If they’re doing clean-up because they decided that the ability for shared users to arm/disarm was the actual bug (and now they’ve “fixed” it in newer app versions), then that’s hugely disappointing behavior—and I don’t even use their home monitoring! That makes this situation feel like the clean-up they did for “free” Person Detection in Cam v4.
Yep, that one is also on my short list of Wyze failures.
They honestly don’t often disappoint me to the level of categorizing their choices as a “failure”…but this one is going on that short list and they are going to hear some harsh words from me about it in some back channels for the way it is apparently being handled. I don’t think it is acceptable.
What’s the best way for us to provide feedback to someone at Wyze who can actually do something about it? I don’t just want it fixed; I need it fixed.
Officially speaking…you already did it through Wyze support.
Other options will primarily be limited through things like posting about in Ask Me Anything Events on Reddit when they have them. You could also post about it on Reddit or X to get more people in the public aware of the issue, which will bring up the notoriety level of the concern. Though if you want it to be effective, I recommend against making the posts too emotionally charged. Psychologically/sociogically speaking, posts that go too far in negatively venting tend to be dismissed as lost-causes or cause defensiveness instead of fostering feelings of wanting to care and help, so keep in mind whether your intent is to hope to get it changed, or be angry and retaliate and cause further resistance. Believe it or not, Wyze employees DO look at social media posts even when they don’t interact. I suggest reminding them of their chosen core values and how you think they apply to this situation for their general users as well as to you.
From my end personally, as a volunteer I do have some additional access to some backchannels and I will use my access to pass on this feedback and I have linked to your post and a few others on this issue, so I can guarantee your feedback will be heard here. But of course, I cannot make Wyze do anything. It is quite possible that their official stance will be for shared users to use the keypad(s).
If you are absolutely desperate for other users to be able to arm or disarm the HMS from their phones, there are some unofficial workarounds, but they do take a moderate amount of work. You can run “Home Assistant” on a home computer somewhere, install the Home Assistant Community Store and install the SecKatie Wyze API integration through Home Assistant. Then you will be able to add the Wyze HMS onto the Home Assistant dashboard and share that with someone else. Though being able to use that away from home for free can take some time to implement. It’s not a reasonable solution for someone who isn’t already interested in Home Assistant and reasonably proficient with such technology. I do use the HMS in Home Assistant, so I know it’s possible. It’s just complicated to setup. There may be some similar alternatives, especially as more people notice that their shared accounts can no longer control the HMS status.
When I checked just now, it says that the article was updated an hour ago, and the troublesome line I pointed out before is no longer there. Now there’s this note under the bit about emergency contacts:
I guess that particular article is a work in progress. Oof.
It sounds like they are at least listening to feedback (I did pass on some clear feedback that I didn’t like how this went). 
That is encouraging that the situation is at least fluid.
If this is no longer in the article, then we now have a case to make for adding this issue in to fix it Friday when it resumes under the basis that its functionality that used to exist and then seems to have been a bug that took it away. That is an encouraging new official option we can take in January if it’s still an issue.
I don’t necessarily feel entitled to demand they allow shared accounts to control the HMS, but if that is the ultimate outcome it should generally be handled differently with better communication. But I do HOPE the ultimate outcome is to add the feature back to the way it was.
I agree, and I’d add (and I know I’ve said this before) that if they want to be taken seriously as a security company—as their post about the Multi-Camera Timeline feature and accompanying video earlier this year suggested—then they should restore this feature to its previous behavior and work toward some real progress on requests expressed in the Multiple Users' Permissions for Shared Users Wishlist topic. It’d also be good to see a timeline or update about the issue where a subscribing user loses access to cloud footage if a camera is stolen and set up under another account.
Wyze people - Please let shared users arm the alarm with the app! I use iPhone and can disarm but not arm as home/away.
Everyone in the same house using one account is an insane idea considering you have to do two factor authentication. We all have different schedules, its not feasible or reasonable!
Will you guys having this issue check again? @davidalanborton @ahipsher10
I’m told by another user that Wyze got this fixed by this morning.
If so, I’m really happy with their fast response to the feedback from when I reported it 3 days ago on the weekend as not being an acceptable response. Fixing it by the first business day after that is easy better than I expected. Props to Wyze for reading everyone’s feedback about this and responding quite reasonably and timely. This was much more of the ideal response I was hoping for. 
Wooooop! It works! Thanks for the heads up? I wouldn’t have known!
Just checked and it worked. Thanks everyone for contributing, and thanks Wyze for listening!