Android app feed freezes, iOS app works fine?

Wyze Cam OG works perfectly fine on my iPad, feed freezes on my Android. I’ve reset, reinstalled, cleared cache and every other troubleshooting I could find online - no luck. It just started doing it, used to work fine - nothing has changed that I’m aware of, so I’m not sure what is causing the issue. Even more bizarre, when I’m in the home screen the thumbnail view seems to stream just fine - but when I click on it to view just that camera, it takes forever to load the feed and it freezes up once it finally does load. Anyone else have this issue?

May or may not be related but yesterday I was having trouble with the app freezing/not loading, and just needed a reboot of the phone (I also cleared the cache in the app). There was a recent app update and it may just need a fresh start. Not sure if you tried rebooting the phone or not.

Welcome to the Forum, @dfoecking! :wave:

Apparently there was a brief service outage yesterday, and at least one other user in that topic is reporting issues with Cam OGs loading, but that community member also self-reports as an iOS/iPadOS user on the profile, so I don’t think this is a platform-specific problem. I agree with the recommendation to clear the cache on the Android device.

This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Swipe the Wyze app out of the running Android apps.
  3. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  4. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  5. Tap  Clear cache on the Storage screen.
  6. Back up one screen (back to App info) and then tap  Open to re-launch the Wyze app.

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.

Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.

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I am on Android App version 3.11.6.765. I have restarted my v3 cameras and cleared the Android App Cache and still experiencing some Live View freezing.

Freezing seems more prevalent on my v3 cameras furthest away from my WiFi router.

Can someone experiencing freezing test if camera distance from WiFi is a factor?

Android app on a Samsung s10e crashes all the time, especially if I view more than a few events in a row. Only since the big update a while back (it was fine for years, now broken.) No problem on the iPad. They still haven’t fixed it and advice from support was to just use the iPad..