About half the time in the Wyze app when I go to view live feed, the screen goes to black. It freezes and you can’t return to the app.
Also, when viewing the SD card footage of recorded events why on earth did Wyze change to scroll from horizontal like all my the other Wyze cameras to vertical?
Welcome to the “new” User Interface. All three of the newest cameras (OG (both), V3 Pro, & V3 Pan) use the new interface. Eventually most of the others will as well.
Welcome @wadewood07 , I am a community Volunteer and don’t work for Wyze.
Sorry to see you are having issues. Can you provide the following information:
What App Version are you using
What Device are you using to stream the cameras from
What is the Firmware of one of the cameras you are experiencing the issue with? Please include the Camera Model
Have you contacted Wyze and received a Ticket Number? If so, please provide it here
Have you created and sent a log? If so, please provide it here
Some of the basic steps are as follows:
Start the App and Go to Account > App Settings. Then Clear Cache from here.
Shut the App down by swiping up on the app from the OS
If you are using Android: Long Press the Wyze App and Select App Info. Then Do a Force Stop, go to Storage and Cache and Clear Cache there as well. Shut Down the App Info Window by Swiping up on it.
i have the same issue, using a pixel 6a with the OG. if I force stop and clear cache it generally fixes the issue temporarily, but it always comes back. hope there’s a fix for this.