Has anybody experience that when you access the cctv it freezes? You have to restart the camera and wait for one minute before it unfreezes? This is true with my wyze cam pan and the newew wyze camz? Any solution, please. the process is big inconvenience.
Sounds like a wifi issue to me. Open the cam with the app, go to settings, go to device info and go down the list and see what the signal shows, 1 , 2, or 3 bars.
Try moving the camera closer to your WiFi router or move the router closer to the problem camera at least temporarily as a test. If performance improves then you will know a weak WiFi signal is probably the cause.
I’m wondering if you have the same problem I do on my iPhone and iPad. For me this only happens after the WYZE app has been in the background for a few minutes. For example, I have the app open and I am looking at the live feed then switch to another app for at least a few minutes (or hours). Then if I go back to the app, the camera will show its live but be frozen. It would take 20 to 30 seconds before it would come up with error 13. Then if I switched to another tab in the app or switch to another app and come back to WYZE it would connect and show the live feed.
However, since this has been going on for nearly a year and I can’t get any response from Support or the forum I have resorted to quitting the app every time instead of just minimizing it (swiping it up out of the app switcher). I hope I never need to urgently see who’s at my doorbell when I had forgotten to quit the app last time.
I also checked this on a relative’s phone, to whom I had given one of my old cameras. And, it has the same issue.
That is a normal occurrence since you are not fully quitting the app. One you put the app in the background the stream stops, normal iOS behaviour to put processor tasks on back burner to preserve battery and what not. When you bring the app in the background the app has no way of reestablishing connection to the cameras without initiating new connection. Try and get into habit of fully quitting the app when you are done.
Can you provide a log of this? Wyze will need it to look into the issue
@spamoni , If you mean submit a log in the Wyze app I did that 3 times in March/April. I also joined the beta program and submitted feedback after every beta update. I never heard anything from submitted logs or beta feedback and nothing changed. You think another one would make a difference?
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It is normal for an app to have to re-establish connections after being backgrounded. But, it is not normal to freeze for 20 seconds before letting the user know that what you are seeing is not in fact live. And, it is not normal to require user interaction to reconnect.
I expect the app is cannot detect that a connection has been terminated by the operating system. However, the app is told when it is put in the background and brought back to the foreground. If it cannot determine if a connection is still active it should default to opening new connections when brought to the foreground.
To be honest I’m shocked there are not more complaints about this issue. I’m guessing this is because:
- There are probably way more Android users than iPhone.
- People are more likely to ditch the brand than waste time with support.
Yes, Can you provide the Log Numbers here and I can pass them on for you?
I have been using the iOS app since 2020 and have never had the freeze issue on any cams, WCO version 1 , V3, V3 Pro,V4 cams . Currently on the 3.5.5 (8) app on both iPhone and iPad.
If the log is not attached to a ticket or hasn’t been forwarded to Wyze by a moderator/maven, no one is looking into it.
I have been using the app on iOS , both iPhone and iPad since 2022 and it has never frozen on me the way you are describing. Maybe there aren’t more complaints about it as it is not as wide spread as you think it is. It might be an isolated issue that only affects you.
As @spamoni suggested, providing a log number here can’t hurt at all.
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@spamoni I just submitted a log, 1912944.
Previous logs 1807520, 1807519, 1781048.
I would not be surprised if no one looked at logs provided through the official support in the app.
I always assumed my problem must not be wide spread. But, then I took a look at the only other person I know that has a Wyze camera and theirs did the same thing (also iPhone).
I’ve been using the iOS app on iPhone and iPad since 2020. I’m not sure when this issue started. For the first few months I assumed it would get fixed soon. I have also used the iPad app on my Macbook ever since “Designed for iPad” apps came to the Mac. That one has another lovely issue where when you quit the app it spins the CPU at 100% for 30s - 1m. If you try to open it again in that time it won’t open. Once it is done throwing its tantrum it will open fine. It would not surprise me if these issues are related. Since the app is backgrounded and not running on the iPhone/iPad it may be getting in a similar state when it is woken up.
I have also tried removing all but 1 camera from my Home/Favorites to see if it is only some of the cams. But, it happens with any 1 of them. I also tried removing all cams from my account and doing a factory reset on each. That actually seemed to help for about 1 day then it went back to the current behavior.
The app is only officially supported on iPhone and iPad. No official support on a Mac OS or development. I am occasionally using the app on my Mac Mini 2023 running Sequoia and I don’t see that behaviour.
Honestly, I don’t know what to tell you. Hopefully once @spamoni forwards your logs they’ll find and address the issue.
Thanks
Passing it on