Wyze Cam OG not showing live feed

2 weeks ago everything was working perfectly fine, but last week I noticed my OG cams not showing live feed.

Removed cameras, re added them, uninstalled and reinstalled the app several times.

When I reinstall the app, the home screen will show live feed, but if I click to see a single OG camera, it will never connect and live feed in the home screen will not show anything.

My app current version is 3.2.0 (b576) on a pixel 8

Try this:

Make sure the setting under Account > App setting called “Autoplay Video Live Streams” is turned on.

Try removing a cam from your favorites screen and restart the app. Now if you go into that cam through the device list, does it work?

I’ve seen where things can seem to freeze up when the cams repeatedly have to re-establish the feed, which happens with the new app right from when you go into it.

Barring that, try downgrading to a non-beta version of the app.

No luck. Even when I turn that off, live feed still plays for Cam v3, is the OGs the ones with the issues

No luck with removing favorites either.

The home stays trying to connect and when I click it stay in stage 1 trying to connect.

Cameras work because they record events, is just the live feed

You’re connected to the same wifi as the cam?

I’m confused though, it shouldn’t be on your home if you removed it from favorites. Also you said previously it streams on the home screen just not when you go into it?

Yes, the same WiFi, but that shouldn’t be any problem, it always worked in Wi-Fi or cellphone data. When I uninstalled the app and reinstalled, the OG cameras were showing live stream at home, but once I would click on a single camera connection will be lost.

But then when you removed it from home, it won’t connect at all?

Out of curiosity, try turning your phone’s wifi off for a bit and try it on mobile data (streaming via wyze servers).

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I would contact Wyze, get a ticket Number. I would also go to the settings page and submit a log.

Please post the log and ticket (if you have) here, I will see if we can get some eyes on this.

Also, try to go through the setup without removing it from your app. This will ensure your WiFi info is correct and establish a connection without losing any automations, rules, settings, etc.

I submitted a log for both cameras this morning.

The Wi-fi is correct. As I mentioned before, they were working fine and this started to happen. I removed them, re-added them and connection was successful. Cameras are recording just fine, but I cannot see live stream unless I delete the app and reinstall it.

To respond the question about checking the app using data I been away from home for over 2 hours and the problem persists.

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Oh sorry, I submitted logs yesterday.

But will resubmit today again.

By the way, here’s the Monitoring view from the app.

My monitoring view does the opposite, my OGs load quickly and my Panv3s load slowly, if at all. Same with some other screens in the new app. But then if I close the app and reopen they’ll work.

There was a firmware update for the OGs that just came out, but the two I’ve installed it on aren’t having any issues connecting. Have you tried a non-beta version of the app?

I’m enrolled in the Beta, but the only info it shows is for the wyze band, nothing else. Will try to remove it and see

Well either logs work or Wyze fixed a
bug, Removed and reinstalled the app and is been good for the last 20 minutes.

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Logs don’t do anything until you open a case to go with them.

Maybe they were having an issue with a server where your account resides and it was fixed, or maybe somehow that last reinstall finally removed a corrupted setting or woke something up.

One of the things I was going to suggest was totally deleting the cams, factory resetting them, uninstall the app, reboot and reinstall the app, then add the cams with a different name, in hopes that they would not inherit any corrupted settings or possibly get assigned a new identifier etc. But sounds like you may have inadvertently caused that to happen possibly (or there was just some partial outage that got fixed).

Who knows haha. One thing I forgot to mention is last week when this started and I deleted and re added the OG cams I was not able to rename them, when I was clicking the name the app was crashing and going to home

Thanks.

Let me see if I can find something out

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Hm, possible beta app issue or maybe something corrupted on the phone that finally got overwritten. Haven’t seen any of those issues with the release app.

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