In the last ~year and a half I have called/messaged WYZE about this every two to three months and heard back nothing of any value, only the same “canned questions” and process…
They really need to rewrite the technical support manual to note if someone has contacted you multiple times regarding the same problem. There’s probably not a need to insist on the “boilerplate” reset, reprogram, etc… when its been done ad nauseam.
Seems like a stalling/ignore tactic.
I’ve thought that the issue was probably server-side but I was never able to talk to a “wizard” that seemed to understand networking past “reset your router”.
Sad really that it’s taken this long just to get this anemic level of attention.
Tragic. Several years ago I had way better experiences with them. Before they started selling devices out of their wheelhouse.