Alexa won’t show live feeds

Services & Integrations
, , ,
41

That @spamoni , is an excellent suggestion. I think we forget that it might help with many of our situations. Why do I say that? (I was hoping you would ask. Me? Yes, you.) I think that either Amazon or Wyze may be making improvements or tweaks to the skill and we should disable and re-enable the skill to refresh the instruction sets that the devices use. I don’t really know, but I would guess, that device can get out of sync with the skill, if they modify the skill or the device firmware - sometimes. I do know that few times that I remembered to try disable/re-enable it helped. It fixed things. So, its a great idea to try. Only take a few minutes and cost nothing to attempt.

I also wish, come to think of it, that some of our great mods here would work with Wyze to get something added to either the main site, or a special Alexa/Wyze Skill note posted on the forum that would tell us that a change has been made to the skill or indirectly some change that could make a difference. Simply put, “tell us when we should refresh our link to Alexa”. Anyone? Anyone? Bueller, Bueller?

bueller-ben-stein

3 Likes
42

Thats is a great suggestion, kind of like an impact list. If a change could impact a service, to make it known. I will see if I can get this past on.

Glad it worked for you.

2 Likes
43

Thanks for the suggestions.
I tried disabling the skill for fifteen minutes without any luck.
About two hours later I decided to try disabling the skill overnight.
I first tried “show” on the 8 and this time it indicated a slow response from the camera.
I tried “show” again and it worked correctly.
Today both the 5 and the 8 are working on the first try.
My best guess is that the problem was at Amazon and they fixed it.
However, If a Wyze server is involved then it could have been a Wyze problem.

At any rate the problem got fixed by someone else.

2 Likes
44

Good to know.

Thanks for the update.

Sometimes, Amazon has issues with replication, I have had some devices take time for everything to sync and stabalize.

1 Like
45

@ak0203 @thehandsomedan

Some have found leaving your Skill Disabled for a longer period of time fixed the issue

here is the link - further down in this post

3 Likes
46

Thanks, I just disabled it and will re-enable it tomorrow morning. So I’ll give it an entire day.

3 Likes
47

Tickets were escalated. I will pass on anything I hear. However, they may reach out to the Ticket owners directly.

2 Likes
48

To clarify what I did.

I did not disable the skill overnight.

I disabled the skill for 15 minutes which did not fix the problem.
Two plus hours later I tried connecting to the camera twice and it connected on the second try.

This morning I verified that both Echo shows can connect on the first try.

49

So, I enabled the skill this morning and it’s still showing the same status in Alexa. Out of curiosity, I added it to Google Home and it has a similar status there and is not viewable in the app. I’m really thinking it’s a hardware issue and some v3 cameras work with Alexa and some others don’t.

50

Any response from the support/engineering team on this?

51

I have an Alexa show 8 and have had zero issues with getting it to connect to any of my 5 cameras. I just say “Alexa open security cam” and it immediately opens the cameras and shows all 5 on the screen. I touch the one I want a closer look at. Entrance cam, Driveway cam, office cam, shop cam, ect…
All 5 are V3 cams. 2 are Cam PanV3, and 3 are Wyze cam V3.

52

How did you set them up? Through Alexa/Wyze app? iOS/Android?

53

Hahahahahahaha no, and there never will be. People have been talking about this issue since the v3 launched, and it’s still not fixed.

If they had any interest in or ability to fix the problem, it would have happened long before we complained.

54

Added them to my Wyze app, then Alexa discovered them. When I ask Alexa to open security cam, it does say waiting on Wyze for a second.

55

Sounds good. I will be returning mine then. I suggest everyone do the same. It’s been over 10 days since my ticket was open and not a single response back.

1 Like
56

I just wanted to mention also, I have a Portal (Facebook) that I have in the kitchen which is the one I use most of the time. When you ask Alexa to open the cameras, she asks which one as you can only view one at a time.

57

Had same issue, i unplugged my Alexa Show, it worked after that. I still intermittently get this error on the Alexa SHOW, but , i created a device group and now with the press of one icon in the Wyze app I can RESET all my cameras, and if I’m feeling really gritty I go into the account settings in the app ,(the button on the far right) and go to APP settings and delete cache.

58

So I have the same problem. I have multiple v3’s and the cam pan v3 and it takes it forever to pull up when or if it decides to pull up. It’s not instant to the fed. And it’s so hot or miss it’s not even worth trying. Also the person detection announcement is so hit or miss on them. I’ll have one go off and the other two not, or vice versa. And they All
Cover the same walk way. So I don’t get it. Sometimes all three will go off, some times only #2 and sometimes only #3 and sometimes only #1 or any variation there of. It’s annoying, and getting Alexa to show the video lol. Either I wait forever for it to pull up, or it won’t pull up. Or maybe it will. Who knows on what it feels like today. And some of my v3’s have never shown video on the Alexa Devices. And I have an Alexa 15

#cameras #home #services

1 Like
59

Well I left it disabled most of the week and it didn’t help me at all. New V3s still unusable for their intended purpose (replacing V2s).

60

Sorry to hear this. I am not sure why some of us are not having these issues. I have reported it to Wyze, I will reach out to see if there is anything else we can try.

1 Like