Air Purifier Won't Update

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1

I can’t get the latest update to load on my air purifier. After appx 5 minutes it “oooooops we have a problem” (or something like that) pops up. I’ve tried 10 times. I’ve even laid the phone on top of it but it just won’t accept the recent update. Any ideas?

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2

I can tell you what I would try if that was happening to me:

Restart everything fresh (clears out any memory leak issues, etc)

  1. Unplug the air purifier,
  2. plug it back in,
  3. restart your phone. (maybe even restart your modem/router)
  4. Try the firmware update again.

If that doesn’t take, try redoing the WiFi connection:

  1. Press and hold the Auto Mode and Fan Speed button until the Wi-Fi icon starts to flash.
  2. Set up the Wyze Air Purifier as new.
  1. Try the firmware update now

Lastly, you can try forcing a factory reset:

  1. Press and hold the power button for 10 seconds.
  2. Go through setup again.
  3. Try the firmware update now.

If it still won’t update, let us know again &/or contact support.

(Again, those are the steps I personally would do in your situation)

3

The first recommendation did the trick! Thank you!

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4

NICE! Glad to hear it! Thanks for the follow-up to confirm this so we know to recommend it to others if they report the same thing. :+1:

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