I’m trying to add a climate or motion sensor back to my account and the wizard is not coming up (I am on Beta, 249.0 (b383)).
Could someone else with the Beta app build try this and let me know what you see?
This is for the basic climate sensor or the v2 motion sensor. Just says “Loading” when I go to add either one of them.
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You are correct. I saw 2 others with this issue:
I had climate sensors connected to a hub and they worked fine for a year.
There is an anticipated freeze in Texas today.
Cameras, etc. are working, but not the climate sensors.
I removed and reconnected hub. That seems fine.
I have tried to add climate sensors. Always a time out with “move closer.”
They are 2 feet away.
Tried 4 different climate sensors. Put in new 2032’s. It can’t be the batteries.
Wifi (hub to mesh system) is VERY strong.
Any ideas?
Trying to avoid buying both new hub…
Looks like it is a bug in the beta. I’ll make sure @WyzeJasonJ is aware of this breakage.
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Well darn… that means I have a motion sensor that is just hanging out until they get this fixed. Oh well, such is life in the Beta world.
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I have sent this up to the team to investigate.
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HI @Earl.Automation Could I please get an applog from you after binding failed. You could just select app&service when submitting logs. Thank you so much!
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Thank you for the log, I sent it over to Desmond.
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Not yet, I will check in on Monday if I have not heard anything.
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Did you update to the app that came out yesterday, if so is it happening there also?
I updated. The problem appears to be fixed!
Thank you
2 Likes
Thank you for confirming.
system
Closed
April 25, 2024, 8:49pm
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