Access to shared camera problems

Wyze App
, ,
1

Trouble viewing a shared cam on iPhone14. Invite has been accepted and shows in messages under sharing. After invite accepted I can see live stream under monitoring section. When I leave and come back to the app the live stream is gone and the add device page is all there is in the monitoring tab, even though accepted invite is still active in the account section. What I have tried: updated app, updated phone, logged out and back in, reinstalled app, deleted account and created new account, had invites resent a few times. Same thing happens no matter what I do?

2

Is the camera sharing between trusted people?

I log my wife into the Wyze App with my User Name and Password. I ask her not to change settings or update camera firmware. This way, my wife has the same access I do for all of the Wyze cameras in our house.

3

Not sure what you mean by trusted person other than I know this person who is sharing a cam with me from another location, and I trust them.

4

To clarify, I trust my wife to access my cameras, so I give her my User Name and Password to my Wyze account. This arrangement has worked for my wife and I for 3.5 years.

If your other person trusts you too, giving you their User Name and Password to their Wyze account would be the simplest way to share those cameras with you.

5

Same arrangement with my wife and daughter, no issues whatsoever.

6

I can see how that could work but in this situation that wouldn’t be appropriate. Thank you though.

7

Keep in mind even when you get Sharing to work correctly it appears the Wyze camera owner’s cameras can be turned off or on by other people.

Because of this thread is why I asked about trusted people sharing access to cameras.

8

Welcome to the Forum, @canoeongranite! :wave:

Is the issue only with the availability of the Cam on the  Monitoring tab? Do you see the Cam shared to you on the Devices tab, and can you add that to Favorites and just view the Live Stream by tapping into the Cam’s UI?

9

The problem was solved by deleting my account and using a different email. A new invite was sent and it’s working fine.

1 Like
10

Thanks for updating us. There is a function in Settings called Reset Services. Might be interesting to try that if the problem reoccurs.

11

I’m glad you got that working. Thanks for taking the time to post an update. :+1:

12

I am not sure how this forum works. My issue is I have 5 cams I am trying to monitor on 2 different iPads. One iPad is mine and the other is my wife’s. How do I share the cams in my Wyze account with my wife on her iPad using her Wyze account?

Thanks!

1 Like
13

Typically you’d do something like this when you’re signed into the Wyze app with your account:

  1. From the app’s  Home screen, tap  Account ➜ Sharing.
  2. Tap Share With New User.
  3. Enter the e-mail address associated with your wife’s Wyze account and tap Next.
  4. On the subsequent Sharing screen, select the devices you want to share with her, then tap the Share button.

That should send her an invitation. She should be able to navigate to the same place within her Wyze app to see what she’s been invited to share.

Not that there are limits to what shared-access users can do and control with Wyze Cams. For instance, any notifications you have enabled on the Cams will also send notifications to your wife’s Wyze app, and she can’t disable those in the normal way within the app. She also won’t be able to review microSD card recordings. These and other limitations have been discussed for a long time within this Wishlist topic:

As with any Wishlist topic, you can visit that one to click or tap the Vote button above the initial post and share your ideas and use cases in the comments to show your support for the product and feature request/suggestions that are important to you.

Just like this. :grin:

I believe you should’ve received a greeting message from @‍discobot when you joined, and you can reply to that to learn more or send a Personal Message to that account with @discobot start tutorial in the body if you want some brief guided instruction on how the basic platform mechanics work. Generally I’d recommend using the search feature to look for a topic that matches your issue/question so that you can read to see if the question has already been answered and/or to ask the question in an area where discussion about that issue is already taking place. If you have a question where you can’t find the answer, you can also create your own topic. If you do that, then you also want to make sure you’re choosing the category and tags appropriate to your topic so that it gets the visibility you want.

Welcome to the Forum, @dynobill! :wave:

1 Like
14

The simplest solution I have found is to log my wife into my Wyze account on her iPad. I do ask her not to update camera firmware or change settings because I will handle that

1 Like
15

Thanks everyone, I shared in the app and that is all that is needed.

3 Likes
16

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.