As I am sure most of you know we sent out an email about an upcoming change concerning 2FA. There have been many questions coming up and hopefully we can get them answered.
Here is a copy of the email
We’re making an update to better protect your privacy. Previously, using two-factor authentication was strongly encouraged but not mandatory. In the coming weeks, all users will be required to use two-factor authentication to log into a Wyze account.
We recommend setting up two-factor authentication (2FA) now so you’re ready for the change.
Please be sure you have access to the email address associated with your Wyze login so you don’t get locked out of your account. If you haven’t selected the use of text message or an authenticator app, we will send the 2FA code to the email associated with your Wyze account and you will need that code to log in. If you no longer have access to that email, please change your Wyze login email ASAP.
What’s Two-Factor Authentication (2FA)?
2FA will send a code to your mobile phone that must be entered before logging into your Wyze account. The code is sent to you through email, text message or a 3rd party authenticator app.
Why will this be required?
Attempts to access accounts through credential stuffing (using lists of stolen usernames and passwords compromised from other websites) have been increasing. Our systems already have multiple layers of security. We transmit camera feeds over encrypted channels, leverage tools that routinely and automatically monitor for threats, and immediately notify users when suspicious activity is detected, but 2FA is the most effective way to protect your account.
I no longer have access to the email I use to log into my Wyze account. How will I get the 2FA code?
You’ll need to change the email address associated with your Wyze account. You can find instructions here.
When will this change take place?
We plan to roll out this requirement to all accounts over the coming weeks, but you don’t have to wait for it to be required. You can set it up right now.
How can I further protect my account?
Thanks for asking! As always, we strongly recommend you make a unique password for Wyze. Don’t reuse passwords you’re using for other accounts or websites because if someone hacks that site and gets your username and password, they are going to have an easier time logging into your Wyze account. A strong, unique password combined with 2FA will provide excellent protection for you and all your Wyze devices.
Click here to check if your recycled credentials were already reported as part of a data breach from another website.
If you have security concerns about your account, please email firstname.lastname@example.org. We are happy to open an investigation and help you out.
Wyze Security Team
Here is a link to the FAQ and if there is something that is not answered there I will do my best to answer it.