Since the latest update when I zoom my image on my S10 I can no longer move the image around to get a closer look at what I’m trying to see. Any help would be appreciated with this problem

Android version 9. I appreciate your response after messing around with it for a while things are a little different after your latest software update for the app. What I have found is that I must zoom all the way in, On the image and then I can move the image around. So I feel I have found a solu…

Sounds good @cheaplikeafox , two at a time is enough! :slight_smile:

It’s back. Exactly as before. Return may have been concomitant with installation of new firmware v2 4.9.4.37 . Can’t say for sure. Fixes that worked before (clearing app cache in Android settings; uninstall/reinstalling the app entirely) didn’t work this time. FYI: when you do either of these …

@peepeep it never got fixed for me…

Yeah, that’s a drag, @cheaplikeafox . It’s a useful feature one certainly misses when it misbehaves. I noticed even when it was working it wasn’t spot on to where you tapped - close enough, but not exact. But your problem is a black space / video not fully filling screen when zooming out. I wond…

I’m having the same problem with zooming in and not being able to move around to look. Also when zooming out getting the black around the uncentered video. I have not reinstalled the app. I have the newest version update installed on a Samsung Note 8 with Android 9

@peepeep I noticed when I turn on the hardware decoder, it doesn’t have the blank space anymore when I zoom out

@cheaplikeafox No kidding? I hope that holds up!

[image] peepeep: Ok, here’s maybe something nailed. I can now fix and rebreak the zoom accuracy by toggling the hardware decoder OFF and ON, respectively. @cheaplikeafox @drinkcoke could you see if this works the same way (consistently) for your problem?

With the hardware decoder turned on it fixed the zooming and moving and the black is gone when zooming back out. Turned off the black is back and it won’t recenter but for some reason I can zoom and move around in the screen again

Hmm. Is your problem only present in certain modes (Live View and Playback) like mine: [image] peepeep: In some situations, the focus point is maintained: If you double-tap at or near the absolute center of the image. When viewing a 12-sec Event (cloud clip) focus is maintained on-zoom quite…

Zooming question

Cameras

peepeep April 26, 2019, 8:53pm 37

Hey @cheaplikeafox, that’s great! With respect to the menu option being inaccessible in the past, you might want to check this out. I experience menu inaccessibility and app crash if the event video cache grows to as little as 1G.

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Zooming question

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