This “SHOULD” be posted somewhere in very large letters, but I don’t think it is.
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I have stated from day one that there should be a big note in the box with the setup guide. The only place you will see the “Do not delete when off line” is buried here.
Second paragraph after Problem Heading:
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Maybe they should add multiple, “Are you sure?” prompts to the app.
Are you sure?
Are you really, really sure?
Are absolutely postive about deleting this device?
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Yes, it was very buried. I had to go back to a 2022 post to find someone who had a similar problem. What adds to the frustration is that my cameras worked fine when I bought them (before they needed the base station.) The base in my opinion has rendered them useless now.
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I am an OG owner of 2 x v1 OCs and 2 x v2 OCs. I had a variant of this issue a couple years ago, but it didn’t start this way. I can’t recall exactly why I had originally called support but to fix that issue they basically told me to restart the camera/upgrade firmware/etc to fix whatever it was, which I did, but it then wouldn’t come online. After trying everything (except calling support back, which I should have done), by natural reflex I deleted the camera from the app to then re-add it, as anyone does with any normal device, so here I am with a bricked camera.
I know there’s a warning buried in the documentation about this. I had even seen it before and in the crevices of my mind I knew about it. But in the moment I forgot, and this easy mistake cost me a camera, confirmed when I did get back in touch with support.
I get that it’s an anti-theft measure, but I am the original owner. Wyze knows this because I bought direct basically the week they first went on sale and they have that record of purchase and can link me to that device, plus I have the bloody base station it came with.
Anyone who steals an OC won’t have its originating base station, so shouldn’t it be able to be re-added to that original base station no matter what?!?
Is there nothing I can do with this cam that should be working? How can a company have no solution for this?
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What’s nuts is in this linked post, they say:
In the event that the camera is stolen, it cannot be reset and disconnected from your Wyze Base Station or your account.
So they know the camera is yours - it’s attached to your account - yet for anti-theft reasons there’s no way to let you, the acknowledged owner, not a thief, bring it back online it if you delete it while it’s offline.
That is just bewildering.
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