I purchased a Wyze Base Station Cam bundle (v1) and 3 additional Outdoor Cams (V1) in April 2021. Set them up, and although they had issues here and there, for the most part, everything was working fine.
Recently my base station suddenly disconnected. It would only flash the blue light. I tried soft resetting many, many times. Nothing helped.
I tried all standard troubleshooting steps, and eventually reached out to Wyze for help. I got an email with more troubleshooting steps. This included the following:
"If the Wyze Base Station LED light didn’t change to solid blue light, this means it is not connecting to your Internet. When Wyze Base Station is offline or not connected, all Wyze Cam Outdoor cameras will show offline as well.
To rectify this, you need to reset the Wyze Base Station and set it up like a new device. To reset it, delete it first from the Wyze app and you also need to delete all the cameras linked to the Wyze Base Station."
I followed the advice. I removed all devices from my Wyze App. I factory reset the base station and paired it with the Wyze App. It worked. I then went to add my cameras…
I can not get the cameras to connect. They do not flash the yellow light to begin gar syncing process. I went online and discovered the Cams themselves can not be factory reset. It appears they are now useless.
I reached out to Wyze again, and was basically told that yes indeed, they are now useless. I am also told there is nothing they can do because the Cams are out of warranty.
So I am now sitting with four working cameras that I can not use. Does anyone have any advice? Any tricks to get them to sync?