I just got my 2 WyzeCam v3 installed, but I cannot get Person Detection to work. CamPlus Trial is enabled as a service. Event Recording - Motion is enabled. But it does not detect me, and the Notification for person is not available.
Yep, lots of people are having that issue with their new V3’s not allowing person detection notifications. The solution is to do the following:
Remove Cam Plus from each camera for a little while
Go back and add Cam Plus back onto the Camera
Make sure you’ve also gone into services and hit “activate” so that it is recognized properly. then check Person detection settings again and it should all be working as normal. It worked for fixing mine that were having the same issue.
Hope that helps.
(Clarification that the above is only for having Person Detection work while using Cam Plus, NOT for the legacy Person Detection that is only available for V2’s and Cam Pan which is restricted from working for V3’s)
On your app,
Select Cam Plus
Uncheck your Cameras
Now wait a few minutes and now repeat those steps, but this time check the camera again and it should fix the issue. Go back into the Cam settings and select Person detection and person detection notifications and it should all work.
Hi all, I’m having the same problem here. I transferred CAM Plus from v2 to one of my new v3 cams (GREAT product by the way) and I would like to enable person detection to the second one but I’m unable to do that. I had it set that way for v2 and pan cam and it worked like a charm.
I’m following this thread waiting for an effective fix. Thanks
I have one v3 camera that will not perform person detection any more. I can transfer the service to the doorbell and it works right away, transfer it back to this particular camera and it never works. Reboot via the app, no change. Power cycle, no change.
BTW, 2 other v3s and the doorbell perform person detection fine.
I am experiencing the same thing! Right after I activated my new V3 (which came with a CamPlus trial), I lost the option to only notify me for PERSON! I even lost the free person detection for my V2’s! Note: I had 2 cam plus licenses that worked fine with my V2’s beforehand.
I got 2 V3s and used the Cam Plus trial. I was very disappointed that they basically detected nothing - no persons, no vehicles. I tried changing lots of settings around detection, events, notifications, service, etc but nothing worked. Then after about 2 days it all started working.
They’ve been working ok for a few weeks now (I had a full Cam Plus account which I transferred to one of the V3s when the trial expired). My problem now is that it creates events for persons and vehicles and I can’t pick just one or the other. It’s either all AI events or none.