Cam Plus trial, but doesn't work!

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10

The “solution” box appears light and gray with a checkmark. If I touch it the checkmark, it becomes dark, indicating solution. I don’t see how to completely uncheck it, but I assure you there is no solution as of December 11. Thanks for your help.

2 Likes
11

I am still confused. The V3 discussion in Early Access is full of members discussing the delay in initial shipping, not expected until January.

How did you get a retail V3?

12

There were 2 or 3 runs of preorders. People have been receiving them since November.

1 Like
13

Obviously, I would rather have gotten it a month later that really worked. Another Wyze SNAFU. Part of my daily routine since April has been running around testing my Wyzecam’s.

| angus.black
December 11 |

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There were 2 or 3 runs of preorders. People have been receiving them since November.

1 Like
14

Ticket number is: 919407.

1 Like
15

Please let me know how you make out. I have the exact same issue. CamPlus does NOT work on both of my V3 cameras. Trial keeps ticking down.

Thank you!

16

Like everything else, it’s nice to know you’re not the only one - but I’d be shocked if this isn’t just part of a sunami of programming problems they’re trying to deal with while marketing a bazillion other products.

17

I have two v3s, both with sd cards, and neither one perform Cam Plus features or notifications. 3 other v2s perform Person Detection and notifications well.

I purchased an annual subscription of Cam Plus.

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Thanks for validating my stubbornness in waiting for proper function before giving in to this frustration. Equally galling is getting the rare V2 notifications and finding no event! I then check my SD card (the only reliable part of this equation) and see the Person-triggering event. Arrrrggghhh!

| linux_paul
December 13 |

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I have two v3s, both with sd cards, and neither one perform Cam Plus features or notifications. 3 other v2s perform Person Detection and notifications well.

I purchased an annual subscription of Cam Plus.

19

I just received my new v3s and they will not work with the 14 day free trial of Cam Plus, just like you mentioned. I have 2 v2s and they work fine on the paid Cam Plus.

Anyone have a solution for the v3s not working?

Thanks!

20

Tried the suggestions from this post and the next day Person Detection was working and has been working for the past 2 days.

3 Likes
21

Thanks. After doing as suggested, Person Detection is working on the new V3.

I have to mention, the night time view is a big improvement on the V3s.

22

I’m having an issue with the Cam Plus trial too. I have 3 v3 Cameras on the 14 day trial. None of them are recording events for longer than 12 seconds. I was hoping I could toggle the trial off then back on to maybe fix it. In the app (Android), I tried going into Account/Services/Cam Plus/Edit but even if I toggle Cam Plus off and hit Activate, it won’t turn off the trial. When I go back in, all 3 are still checked. Any ideas?

23

Three days after my V3 trial ended without the Person detection EVER working, and my trying every solution offered here and by the Wyze team, IT SUDDENLY STARTED WORKING - spontaneously! Out of the blue, the camera appeared in my “Devices”, Cam Plus showed the V3, and I got my first Person detection. It’s been working for a fourth whole day, and maybe it’s premature, but I pulled the trigger and bought the year - if only to get this out of my hair. I’m optimistic, and just for the enhanced light sensitivity, I’ll buy another V3 as soon as they’re in stock. As usual, the Wyze team is as good as it gets for diplomacy. Now, if only my V2s detected with consistency.

24

The person detection with the trial for my V3 camera worked just fine. So when it ended I got the 3 month Cam Plus deal for $0.99 and person detection isn’t working at all. All it seems to detect is motion.

This is just another example of how Wyze is failing. Stop making new products and focus on fixing your software and customer support.

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I am having the same exact issue. Have you found a fix?

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Sorry I’m new to this.
I am having the same issue, has anyone found a solution?

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Contact Support and establish a ticket number. Stay on it. Good luck.

| scott1959
December 28 |

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I am having the same exact issue. Have you found a fix?

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One of my v3’s has stopped showing any events, motion or person, in the Events tab. I can view playback from the sdcard, it is detecting and recording motion, but not listing it in the Events tab.

The other v3, and the two v2s connected, are showing all events fine.

I tried the link I posted above but now it is not working.

EDIT: Both v3s are running firmware 4.36.0.228.

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To finally get it working correctly I had to power down the camera and restart it.