Wyzecam v2 Error Code 05

[compserv111]

Wyzecam V2

• No alerts
• and can’t view recorded events

l also recently noticed, Alerts is not working, but the cam is detecting 1 of my 2 cats.
Oddly, it only detects 1 of the 2 cats, even though they are in the same room at the same time.

Totally ignored/ did not detect the 2nd cat.

Any events that it records, I receive this error below and cannot view them

Alerts stopped working.

=============================================
Not able to view video alerts Error (Code 05)
Failed to fetch the video from the cloud. Please try again later.
If this happens again, please submit a developer log through Wyze support in settings.

[spamoni4]

Wyze is aware of this. Please go here post a log number so they can have additional information to review.

V3 cam states it is offline,

We’ve seen several of these reports. Can you submit a log after viewing the cam, and post the log number here? (affected camera’s settings > Wyze Support > Submit a Log > Connectivity Issues > Explain issue > Submit) You won’t get a reply, but Wyze has said they want to see logs on all such occurrences so they can find a solution. Anyone else who submits a log for this purpose please also publish the log number here. The symptom is typically “shows offline, but isn’t”, and can’t accept upda…

[Mipo]

Same issue here 2 V2 cameras out of 5.
Log ID: 61469
Did get the Cam Plus service back in November 2021, and only issues since. AI Person detection is not reliable. Was working great with basic 12 sec. service.

[Three0FNine]

Just subscribed to CAM Plus this morning for my 2 Outdoor cams and all i get for every motion event is
“Error (Code 05) Failed to fetch the video from cloud. Please try again later. If this happens again, please submit a developer log through Wyze Support in Settings.”
Can’t view any recorded event for either outdoor cam. Might as well cancel the Cam Plus(?) subscription if this is the results.
I submitted ticket# 1891082 log id 504277

[DaBassMann]

1 of my 6 V2 Cams started displaying: “Error (Code 05) Failed to fetch the video from cloud. Please try again later. If this happens again, please submit a developer log through Wyze Support in Settings.”
Firmware 4.9.8.1002
I tried taking it OFFLINE for a while then back ONLINE, but any events would always show that error. I could LIVE monitor just fine.
So I UNPLUGGED from power for 10 - 15 seconds, then plugged it back in. After that, all events played fine.
Sorry, I didn’t see this thread asking for log files until after I had resolved the issue. If any of my other V2s do this I will make sure to grab the logs. Just thought y’all should know that removing power for 10 seconds was enough to resolve the issue.
DaBass

[lkmowrey]

Log created :701232

[SeffS]

Is there any planned fix for this? The device is just an expensive wireless doorbell at this point -_-

[jdfles]

Same error code 05. Started yesterday on a two week old Outdoor Cam V2 when attempting to view events. Purchased Cam Plus about a week ago. Have 5 cameras two of which are OC V2. The other OC V2 is OK; no errors. Submitted log.
Log ID: 882162

Thanks. Doug

[jazzimus]

Same issue here. Both outdoor cameras getting the 05 error code have submitted logs today

[jazzimus]

[halcassidy.hc]

Same issue here. Outdoor Cam V2. Worked great until i connected it to CamPlus. I have one that works fine and one that I get this issue for events. I can view live just fine but get this Error Code 05 for Event playback. Tried to submit log but “Submit” button does nothing. Anyone have suggestion?
Thanks,

[bostonscreenman]

Unplug it for about 30 seconds. Mine worked immediately.