I’ve about 6 cams I look at OFTEN, two (W1.33 & W6.90) are at my present site on my local network in Mississippi, two (v4.33 & y1.55) are in my residence in Virginia.
Went to view cams, looked at a few of the recent Events off W6.90 cam running FW18.104.22.168, tagged one Person, “shared” it.
Went back to view cams live stream. The Virginia cams showed up fine. Went to the Mississippi cam W.6.90 (same network, with reported 100% signal strength connection) got error 42 telling me to switch networks.
Note - I had just viewed an Event file recorded to the cloud from W6.90 showing me walking up my drive less than 5 minutes prior.
I tried turning the cams off from the app - no luck.
Decided to file a “Report an Issue”, I’ll call it an RaI.
After laboriously typing out the RaI and clicking submit I waited a couple of minutes and the screen still didn’t change. So I put the device down, let it sit. When I checked on it several minutes later it was back to the Help & Feedback screen.
Previously when I filed an RaI it would drop the message in my Gmail account and I could go into the message and edit it, add pics etc.
This time I suspect it didn’t even send a message.
I checked my log files under “WyzePlatformKit” and they are up to 4.5GB. I had cleared them yesterday morning.
So I physically went an unplugged/replugged the cameras.
Things went back to “normal”.
So several issues here -
Why did I get an error 42?
Why did the cameras require power cycling?
Did the size of the log file prevent the RaI from being sent?
Having to physically power cycle the cameras make them useless for some of my applications.
Tried to file a support request via this website - after I did the Captcha it just came back to the same page, no error.