l also recently noticed, Alerts is not working, but the cam is detecting 1 of my 2 cats.
Oddly, it only detects 1 of the 2 cats, even though they are in the same room at the same time.
Totally ignored/ did not detect the 2nd cat.
Any events that it records, I receive this error below and cannot view them
Alerts stopped working.
Not able to view video alerts Error (Code 05)
Failed to fetch the video from the cloud. Please try again later.
If this happens again, please submit a developer log through Wyze support in settings.
Same issue here 2 V2 cameras out of 5.
Log ID: 61469
Did get the Cam Plus service back in November 2021, and only issues since. AI Person detection is not reliable. Was working great with basic 12 sec. service.
Just subscribed to CAM Plus this morning for my 2 Outdoor cams and all i get for every motion event is
“Error (Code 05) Failed to fetch the video from cloud. Please try again later. If this happens again, please submit a developer log through Wyze Support in Settings.”
Can’t view any recorded event for either outdoor cam. Might as well cancel the Cam Plus(?) subscription if this is the results.
I submitted ticket# 1891082 log id 504277
1 of my 6 V2 Cams started displaying: “Error (Code 05) Failed to fetch the video from cloud. Please try again later. If this happens again, please submit a developer log through Wyze Support in Settings.”
I tried taking it OFFLINE for a while then back ONLINE, but any events would always show that error. I could LIVE monitor just fine.
So I UNPLUGGED from power for 10 - 15 seconds, then plugged it back in. After that, all events played fine.
Sorry, I didn’t see this thread asking for log files until after I had resolved the issue. If any of my other V2s do this I will make sure to grab the logs. Just thought y’all should know that removing power for 10 seconds was enough to resolve the issue.
Same error code 05. Started yesterday on a two week old Outdoor Cam V2 when attempting to view events. Purchased Cam Plus about a week ago. Have 5 cameras two of which are OC V2. The other OC V2 is OK; no errors. Submitted log.
Log ID: 882162
Same issue here. Outdoor Cam V2. Worked great until i connected it to CamPlus. I have one that works fine and one that I get this issue for events. I can view live just fine but get this Error Code 05 for Event playback. Tried to submit log but “Submit” button does nothing. Anyone have suggestion?