Wyze Video Doorbell v2 - Have to reinstall after a power outage

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What additional detail can you provide about that? Specifically, I’d want to rule out a transformer/power/wiring issue by knowing the specified output of your transformer (AC Volts and Volt-Amperes), what your measured voltage (with a multimeter) is at the transformer, and what your measured voltage is where you actually have the device wired.

I’m curious about a few other things, as well:

  • Aside from the problem you described in your initial post, how would you characterize the function of Video Doorbell v2? Does it work as expected otherwise?
  • Are you routing power through a chime box and using a compatible chime? If so, then does a doorbell button press reliably actuate the chime?
  • Is Chime Controller installed in the circuit?

I’m trying to develop a mental picture of your situation and think about what potential causes could be ruled out.

You can check this in a couple of ways:

  1. Navigate in the app to Video Doorbell v2’s Live Stream screen and then select  Settings ➜ Device Info ➜ Firmware Version. That should tell you if you’re current.
  2. From the app’s Home screen, select  Account ➜ Firmware Update and see the same information presented in a different way.

You can also find some information about firmware versions on the Release Notes & Firmware page.

For whatever it’s worth, my Video Doorbell v2 has been sitting on my desk because I want to redesign the mount, so I have something else wired in its place at the front door. I took my Video Doorbell v2 into the mechanical room where my transformer is and clipped it to power with test leads. Within less than a minute, it displayed a flashing orange, then flashing blue, then solid blue light, and I was able to view the live stream in the app immediately afterward. This is using production firmware 4.51.2.3419 and production Android Wyze app 3.8.1.718.

Now that I’m looking at my firmware version and what the Release Notes & Firmware page says, I’m wondering if they’ve seen a problem with the newest firmware that was released in September and if they’ve slowed or halted that roll-out, and that makes me even more curious about what version your device has. :thinking: