I recently purchased a Wyze Video Doorbell V2 from an official Wyze TikTok Flash Sale and have had continuous problems with getting it to stay connected overnight every single night. It always ends up offline at some time in the early morning hours between 4am - 8am local time and I have to do a hard factory reset in order to get it going again.
For your knowledge my ISP is AT&T Fiber with a modem/router model of BGW 320-505. I have found others online who are with AT&T Fiber who also have the same issue. I have completely reset my modem/router and have moved the location of it nearer to the front doorway, so lack of signal is not a concern, though I wouldn’t imagine it was a connection issue as the doorbell seemingly works flawlessly up until I go to sleep and awake to find it offline. I also have various other Wyze devices that never have any issues, including a Wyze Camera Pan V3, three Wyze Camera V2s, Wyze Plug, as well as a Wyze Vacuum.
At first I assumed that it was due to the modem/router resetting its signal during those early hours and then it being unable to reconnect at that point. This was and is somehow my still-working theory. Though I have even gone as so far as to segregate the 2.4GHz SSID channel from the 5GHz to ensure that it doesn’t even try to accidently grab a signal from the 5GHz. (AT&T’s Fiber Modem originally is setup to give the same SSID name to both channels to remove any possible legwork from the user side of things.)
There are no scheduled events setup to take place on any Wyze devices at any time so its not that.
It is also not a power issue as I have a more than powerful enough transformer and the mechanical chime bell works flawless as well. This Wyze Doorbell V2 is actually replacing a Ring Video Doorbell Pro 2, which I previously had zero issues with but wanted to save on subscription costs, hence the switch to Wyze Doorbell V2.
I know others have been dealing with this exact same problem, and I have submitted a detailed log to Wyze and communicated with Wyze Chat Support multiple times now. Has anyone else dealing with this issue made any possible headway or developed any on-going theories as to what the issue may be? I am seriously at the mercy of Wyze as I can only return the doorbell before July 31st for a refund according to the terms of the TikTok Wyze Store, and unfortunately I am going to be leaving for a cruise vacation this Friday on the 26th. Not wanting to put the Ring Doorbell back up, but if there is no communication from Wyze or successful help on this issue, then I will sadly have no choice but to send the unfortunate paperweight back to whence it came and look elsewhere. It would be a shame though, especially since I just dolled out the $99.99 for the annual Cam Plus Unlimited subscription assuming everything was going to work flawlessly.
Any help or suggestions would be greatly appreciated beyond words. Hopefully we can solve this issue together and at a rapid speed.
Sorry for the trouble. Do you have an SD card inserted in the Doorbell v2? If so, could you help us get an SD card log from the device when it goes offline again?
To get the SD card log, you can remove and re-insert the SD card in the device. After hearing two chime sounds, you can remove the SD card and put it into your PC or MAC. Then, please send all the files inside the log folder in the SD card to microsdcardlogs@wyze.com. We will check those logs to figure out what happened on the device.
Hi @jcsmith, we found the issue after checking the SD card log, which has been fixed in today’s new Doorbell v2 beta firmware. Do you mind rebooting the device letting it connect to the Wi-Fi and updating it to the beta firmware 4.51.2.0578? If you are not enrolled in the beta program, I can help push the new firmware to your device after it goes online.
Alright I enrolled in the beta firmware for the Doorbell V2 specifically and have grabbed the newest beta firmware. Here’s to hoping the camera stays online throughout the night and morning!
Same issue has occurred albeit even earlier than normal now. Wyze Video Doorbell V2 appears to have gone offline around 9:04PM. I’m afraid I’m just going to have to send it back for a refund before my refund time is up.
I took my SD card out and left it out. Connectivity didn’t last 12 hours. I have the same router/modem as the OP! Could that be the linking issue??
FYI I’m no longer able to reconnect my camera now that the app went to 3.0. I thought this was a beta issue but now that 3.0 is the default version, I’m prevented from adding (even after doing numerous resets holding the back button for 15 seconds)
The beta version didn’t work. The problem remained so I got a refund and shipped the Wyze doorbell back. I would recommend the same if you still have the time.
They just shipped me a brand new doorbell thinking it would fix the issue. I’ve had it installed 2 days and have had to reinstall it twice. I had zero issues from March until May/June-ish.
I had dropped connections on a few Wyze devices but I was using mixed mode WiFi (2.5 & 5ghz) so I added a second router (2.5ghz & 5 but not mixed mode) and positioned it in a central position to the house mounted on the wall to improve coverage. I switched all the Wyze devices over to that router on the 2.5ghz WiFi and never had a dropped connection afterwards.
Side notes:
My modem has 2 network ports at 2.5 gigabit. I used the second port and ran a Cat8 cable to the second router.
The Router was low end with WiFi and only 2 Ports out but it does handle 2.5 gigabit and it had VPN support and it didn’t cost too much.
My main Router is still connected and using Mixed Mode WiFi on a channel that doesn’t interfere with the other Router’s WiFi. I just don’t have Wyze devices running off of my main Router any longer.
The Router that Wyze is connected to is using a VPN.
