Wyze Video Doorbell "QR code is incorrect"

By “move” do you mean physically move, as in to a new address? if so, did you change time zones?

Yes, Physically moved to a residence 600 miles away. Time zone changed from Central to Mountain.

January 2022 - same issue when trying to install; anyone have any updated information?

I just received my Wyze Doorbell and was able to connect it successfully! I lost power right as I started a firmware update and ever since I am getting the same “QR code is incorrect” no matter what I do from different SSID’s to splitting my 2.4ghz and 5ghz connections. I had to contact support and now I am waiting for a replacement unit…

Mine disconnected early last week and said no cloud. I tried to reinstall but it would not connect. Spent a while on phone with wyze but problem persist.
They sent me a replacement and it won’t connect either and says incorrect qr code.
Tried it at my brother’s house different phone and network same thing.
Now I have 2 non working cams.

I had the same problem, did a factory reset on router and doorbell connected first time

Thanks I’ll give it a try

I just changed my network router and the SSID changed. Per instructions, I ran through the doorbell setup from the beginning. It reads the QR Code, but after a minute or two comes back with the announcement that the QR Code is incorrect. I’ve verified that the the phone I’m using is on the same SSID and that my password is correct. I’ve tried the setup several times and it always comes back with “QR code is incorrect”. When I first got the doorbell a couple of years ago, setup was just fine . Any ideas?

Mine did this. I found it was because the sun was on the camera. It was an accident that I discovered the issue. After trying 15 times I gave up and went inside, ready to yank the damned thing off the wall and toss it. I tried one more time in the evening and it hooked up. The next time I had issues the exact same thing happened, so I covered the camera with a box to block the sun and it worked fine. I’m no longer a wyze fan and have removed most everything wyze in my house. To many software upgrades with issues.

Thanks! There’s no sun hitting it. But maybe I’ll give it a shot at a later time of day. I’m starting to understand your Wyze sentiment

Has Wyze provided a fix for this yet? Since 2021 and nothing yet?

Wyze fixes their updates then they do another update with issues. My only remaining wyze product is the doorbell. It works most of the time now. A year ago I had to replace my 1 year old phone because a wyze update didn’t allow my phone to view videos any longer.