By “move” do you mean physically move, as in to a new address? if so, did you change time zones?
Yes, Physically moved to a residence 600 miles away. Time zone changed from Central to Mountain.
January 2022 - same issue when trying to install; anyone have any updated information?
I just received my Wyze Doorbell and was able to connect it successfully! I lost power right as I started a firmware update and ever since I am getting the same “QR code is incorrect” no matter what I do from different SSID’s to splitting my 2.4ghz and 5ghz connections. I had to contact support and now I am waiting for a replacement unit…
Mine disconnected early last week and said no cloud. I tried to reinstall but it would not connect. Spent a while on phone with wyze but problem persist.
They sent me a replacement and it won’t connect either and says incorrect qr code.
Tried it at my brother’s house different phone and network same thing.
Now I have 2 non working cams.
I had the same problem, did a factory reset on router and doorbell connected first time
Thanks I’ll give it a try
I just changed my network router and the SSID changed. Per instructions, I ran through the doorbell setup from the beginning. It reads the QR Code, but after a minute or two comes back with the announcement that the QR Code is incorrect. I’ve verified that the the phone I’m using is on the same SSID and that my password is correct. I’ve tried the setup several times and it always comes back with “QR code is incorrect”. When I first got the doorbell a couple of years ago, setup was just fine . Any ideas?
Mine did this. I found it was because the sun was on the camera. It was an accident that I discovered the issue. After trying 15 times I gave up and went inside, ready to yank the damned thing off the wall and toss it. I tried one more time in the evening and it hooked up. The next time I had issues the exact same thing happened, so I covered the camera with a box to block the sun and it worked fine. I’m no longer a wyze fan and have removed most everything wyze in my house. To many software upgrades with issues.
Thanks! There’s no sun hitting it. But maybe I’ll give it a shot at a later time of day. I’m starting to understand your Wyze sentiment
Has Wyze provided a fix for this yet? Since 2021 and nothing yet?
Wyze fixes their updates then they do another update with issues. My only remaining wyze product is the doorbell. It works most of the time now. A year ago I had to replace my 1 year old phone because a wyze update didn’t allow my phone to view videos any longer.
I find it weird that the camera is malfunctioning and it has nothing to do with us. It’s a Wyze problem. They are forcing us to buy new cameras when nothing is wrong with the ones we have. Why sell a product that you will interfere with services after a certain length of time? If the product is in great condition why not allow us to use it? Instead they make it malfunction and give us excuses. In the end there’s nothing they can do about it after a year smh. That’s messed up if you ask me , we pay fair and square , I’ve been a member since 2021 and I’ve paid faithfully, now I’m stuck without a doorbell cam. I should’ve went with the ring smh. They act like they can’t help you, it’s crazy how they can’t fix their own bugs.
Yea the fix is to force us to upgrade smh. Years of taking our money is going to another level smh . It’s sad they can’t do anything for you after 1 year so it’s like you’re basically beat for your money
Mine went out a couple of days ago, reset it, tried everything including old routers nothing worked.
What worked was getting a second phone to use my 5g as hotspot. So I now know my homenetwork is the issue.
I do have a child filter security thing on my home network to block unsavory websites and perhaps this is affecting the doorbell camera (although I don’t understand why because all my other wyze devices work pefectly fine). Not sure what wyze doorbell is doing that makes it get blocked.
TL;DR - skip to “What I believe to have been the issue:” at the last paragraph
I have battled this issue and I found a solution on my end. YMMV. My doorbell cam V1 went out last night.
The IP was set static but it was ping-able with the usual large latencies and dropped packates on Wifi. The distance from the next 2.4Ghz AP was about 16m thru one glass/wood door and the metal front door, mounted on aluminium flashing - not ideal (a little Faraday cagey) but it was working for a few years. Then the picture/video went out and did not come back at all.
I tried to re/set-up the camera and scanned the QR code: Up, down, sideways, max. brightness, moved from Android to iPad, printed it out : always after about 60sec: “QR code is incorrect”.
Power cycling, resetting this and that, deleting app, creating a new wyze account, calling wyze support - to no avail. The symptom:
The QR code gets scanned. A ping shows, the camera obtains an IP, then a few packets drop, then it disappears for a bit (maybe it restarts?) , then it appears again on the network and when it disappears finally from the network ,the message : “QR is incorrect occurs” - which is, as already noticed in this thread “incorrect”. I bet there is nothing wrong with the QR code itself.
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Then I dismounted the door cam, opened up the rear USB port cover and started with 5VDC instead of 16-24VAC (mostly because it is too cold outside and I wanted a stable Wifi inside the house)
- The change in power supply is not required IMHO.
What I believe to have been the issue
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I changed all wifi access points that broadcast the SSID on 2.4GHz for the cam to this setting: channel = auto instead of fixed channel 1..11 due to congestion in a city of 9.5+ million people. This magically made the camera come back to life.
Moral: The error message is bogus and the app should be able to communicate with the cloud to determine:
- cam was online,
- => cam wifi worked,
- Problem: cam disappeared/dropped
- suggest: please fix your network setup ! - But please do not emit bogus error messages such as regarding QR code
I hope this may help some people.