Last night I was on the phone with tech-support for two hours 15 minutes. My doorbell cam to an audio not working. Started about aLast night I was on the phone with tech-support for two hours 15 minutes. My doorbell cam to Way audio not working. Started about a week ago. I really did not want to call because it always takes at least one hour To talk to tech-support. They are located in the Philippines.
Call dropped once. Spoke to the CSR for over one hour and she just had me do a factory reset which really messed things up. The doorbell cam was working fine except I just could not talk to people on my porch and they could not hear me. Everything else was just fine, the chime worked, it was notifying me, and it was recording.
When she had me do the factory reset obviously it took it off-line. I tried to add the device, probably five times but it would not accept the QR code for some reason. Kept saying “wrong QR code“ after several minutes of trying to connect. So it’s outside saying “ready to connect“ it’s hard water into my house and I don’t know what to do.
Can somebody please help? I spoke to the supervisor as well for about another hour. We tried another factory reset but it did not read the QR code. Currently the camera is not working since it’s off-line. My Wi-Fi is just fine as I have up to 15 cameras and they’re all working fine.