I just installed the Video Doorbell Pro today. I had to install it sideways to cover the hole my builder left under the original doorbell. First issue was there was no indent for the head of the screw so the wedge plate sticks out more than I would like. I can live with that but it looks sloppy. I was able to get it installed ok and I can see it if I tap live, but the picture is sideways and the doorbell is not charging. I took it off, reinstalled it. Still not charging. Does anyone have tips for getting it to charge or am I going to have to bring it in the house all the time? If so, I’ll return it for another brand.
How did you wire it up? Photos of your install, and the wiring in the legacy chime? Did the legacy doorbell work before?
For reference, here is the install instructions.
The legacy doorbell did work before. I had to disable the legacy chime because it has enclosed wiring that couldn’t be jumpered. I’ll review these instructions and try again tomorrow in the daylight and will report back.
Double check it is wired correctly, but you may have to replace the transformer in your house, not only do most of the ones out there not have enough power to run a video doorbell (making it use the battery in addition, and not charge) but they start to die over time and put out less voltage/current. Still enough to get an old magnetic chime to work, but not a video camera. You can get higher voltage/current replacements on amazon, but replacing them requires turning off the breaker and sometimes working in the panel which isn’t something the average person should be doing, get an electrician. The other option is to find a standard wall power adapter that puts out 16-24v AC with a decent amount of current and just disconnect the wires from your transformer and connect to that. They’re basically made for this very purpose.
You should be able to find some sort of decorative wall plate (heck even a nice light switch plate might work, or just a piece of wood cut and painted with a hole in the middle) to be able to mount it straight up and down and cover the holes. Sideways is going to be really annoying.
If you have a multimeter (even a cheapo harbor freight one) you can test the wires and see what voltage (if any) you’re seeing across them. Then connect the cam and test the wires again, see if it is dropping way below that under load, which would imply it does not supply enough current to run the cam.
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