Doorbell Pro not accepting a charge

My Video Doorbell Pro is not accepting a charge. It’s been in use for less than a month. The firmware is all updated. The firmware version is 1.0.64. I’ve tried two different cables and two different chargers. Support just sends me “how to unmount and charge” instructions. Any thoughts? Ideas?

I am assuming this is using the chat tool?
I would contact support via phone.
Contact Us – Wyze


I have the exact same issue with my doorbell pro. Any resolution?

I’ve had mine 6 months and it’s has been charged twice after receiving low battery notifications but now it won’t charge or turn on. And I didn’t receive a notification saying it was low and needed charging. I hope it’s not dead. Anyone answering this thread yet? Thanks.

First time charging the Doorbell Pro and now it won’t turn on. Anyone found a solution. I’ll reach out to Wyze though. Kinda disappointed TBH